Explore Opportunities
Whether you are looking to drive digital transformation, deliver secure omni-channel experiences or improve workforce management, our case study session at CCW Nashville has got you covered.
We’ll talk about the powerful strategies and solutions we use to help our clients accelerate revenues, optimize costs, and enhance experiences; and how we can help you do the same.
See you at the session!
Date: Thursday October 12th
Time: 10:45am to 11:30am CST
Location: Interchange Room
Our goal is to make a clear and tangible difference to our clients’ bottom line. See how we make it easier for our clients to accelerate revenue opportunities, elevate their customer experience, and reduce their cost to serve.
To be effective, social media CX must match customer expectations around responsiveness and availability.
ResultsCX helped the streaming media leader contain costs while improving the customer experience with an expanded social care team, boosting hours as well as capacity.
Using a traditional field sales approach limited the EdTech leader’s capabilities and kept it from reaching its full sales potential.
ResultsCX deployed digitally-enabled virtual sales and support, exponentially expanding the client’s sales pipeline and driving a 20% increase in sales.
VP, Digital Engagement Solutions
SVP, Digital Partner Solutions
As Vice President, Digital Engagement Solutions at ResultsCX, Roger oversees social media management and digital CX solutions that span social CX, digital reputation management, and content/community moderation. Working with digital-native companies, contract services, e-commerce, insurance, healthcare, automotive and retail companies, he is expert at designing and delivering specialized solutions that elevate brand capital. With experience that is uniquely concentrated on emerging social media customer engagement strategies and the day-to-day tactics that support them, Roger has empowered more than 50 brands, ranging from mom-and-pop organizations to Fortune 100 companies, to undergo digital transformation that improves sales and customer experience, reduces customer care volume, and otherwise thrive in the digital age.
As Senior Vice President, Digital Partner Solutions, Lucas is a proactive and dynamic leader with significant organizational and problem-solving skills that strengthen the performance of any forward-looking organization. Expert on project methodologies, organizational culture, contact center strategies, relationship management, he is adept at overseeing the implementation of information technologies that enhance client satisfaction. Lucas has broad experience and success in solution design, program implementation, strategic orientation, and achieving operational efficiencies of business services on an international scale.
As a champion of community and social media tools and technology, Erick has successfully established and managed global communities and social care teams across various industries. Erick helps businesses leverage market trends and customer insights to optimize their performance and reach. He is passionate about engaging and empowering people through collective intelligence, technology, and innovation.
We are thrilled to have Erick Linares, Senior Manager of Social and Communities at SiriusXM join us. He will share his firsthand experience tackling challenges pertaining to community management and the need to decrease costs. You’ll hear about the innovative strategies developed and the impactful outcomes his team achieved.
