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talk to us

Banking

Bank on hybrid experiences for empathy and impact

Talk to an expert

In a financial sector filled with numerous challengers and Fintech startups, banks must go the extra mile to keep their customers happy. Fast, personalised, and seamless experiences are key to achieving faster growth. That’s where we step in.

As your trusted partner, we expertly design customer experiences that balance digital innovation and human interaction–all while navigating regulatory requirements to maintain compliance and the highest standards of integrity. Our deep commitment to ethical practices fosters transparency and builds trust with both customers and regulators alike.

What we do

We understand that at the end of the day, results are everything. We collaborate closely with you, using our combined insights to craft solutions that are uniquely suited to your needs. Our service offerings for globally recognised institutions and rapidly expanding businesses include:

Customer services centre

Complaints resolution

Collections and financial assistance

Back-office support

Regulatory review

Past business review

Who we work with

ResultsCX supports financial services firms in meeting their strategic and tactical needs. Our experienced team and tenured leadership craft tailored solutions designed specifically for you. We continuously refine our approach and optimize our operations, ensuring we not only keep up with market trends but also exceed the expectations of your customers.

What we bring to the table

We’re here to partner with you on your operational challenges, offering practical and sustainable solutions while staying open and transparent. Our goal is to guide your team through the CX journey, helping you align your strategies with best practices.

Resourcing Expertise: Our extensive database of 20,000+ highly skilled financial services experts, combined with our bespoke referencing and vetting process, guarantees that you receive only the highest quality resources for your needs.

Strategic advisory:Our market-leading Advisory practice, staffed by specialists across all financial services sectors and disciplines, provides the expert guidance and know-how you need to maintain and enhance the quality of your services.

Technology-led operations: Our bespoke tools for case management, workforce management, and workflow automation ensure that we efficiently run and continually enhance our clients’ operations.

Discover new ideas, insights & solutions

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Five Priorities for Optimizing Health Plan Annual Enrollment

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March 15, 2023

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Leading Health Plan Elevates CSAT by 12% With Conversational AI During Annual Enrollment

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March 15, 2023

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Appointment Setting Campaign for Health Plan Exceeds Goal by 45%, Supporting Better Outcomes

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March 30, 2023

Transform Your Customer Experience, Act Now!

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