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The Challenge: A major U.S.-based retailer wanted to build a strong back-office order verification team to augment its effectiveness at preventing fraud. Teams must: Filter, review, and assess potential orders pre-identified as potential fraud Be adept at identifying special fraud efforts related to gift cards and chargebacks Continually monitor fraudulent
The Challenge: Every year, the leading financial services client faced the following issues during tax time: Annual ramp requiring expansion from 50 to 500 FTEs High customer expectations for agent proficiency from Day One A high need for personnel that lasts only a few months The client turned to ResultsCX
The Challenge: One of the largest U.S. telecom companies was experiencing challenges with its prepaid wireless business: Standard inbound support was not equipped to provide effective care to the product population Eligibility verification was hampered by a lack of oversight and inadequate information sources Compliance with service level agreements was
The Challenge: In 2022, our MA clients faced a twofold challenge as they prepared for the Annual Enrollment Period (AEP): they had to swiftly expand their agent base while also adapting to new state laws requiring agents to sell within their state of residence to maintain their license. The ResultsCX
Challenge Medicare Advantage health plans understand the importance of driving higher CMS Star Survey Scores. 5-Star Survey scores correlate to: Millions of dollars in CMS performance incentives Stronger online reputation Enhanced standing for member plan choice among competitors Demonstrated excellence in quality and member experience Solution ResultsCX supports multiple Medicare
Challenge Medicare Advantage health plans understand the importance of driving higher CMS Star Survey Scores. 5-Star Survey scores correlate to: Millions of dollars in CMS performance incentives Stronger online reputation Enhanced standing for member plan choice among competitors Demonstrated excellence in quality and member experience Solution ResultsCX supports multiple Medicare
