Explore Opportunities
Surge season success starts with the right CX partner. Retailers face intense spikes in customer demand during peak seasons—whether it’s Black Friday, back-to-school, or holiday shopping. The stakes are high: slow response times, long queues, or poor issue resolution can make or break brand loyalty.
At ResultsCX, we help leading retailers scale their customer support operations with agility and empathy—turning surge season into a seamless experience for both brands and customers.
Onboard hundreds of job-ready agents in under 30 days.
Engage customers where they shop with voice, chat, social, and messaging.
Leverage our AI-enabled workflows to drive faster issue resolution.
Identify friction points and improve outcomes on the fly with real-time analytics.
Deliver empathetic, support with our specialized retail agents.
Technology-enabled rapid ramp to proficiency ensuring that the newly onboarded 150 new agents successfully handle the 300% jump in call volume
Scaled operations with flexible staffing, back-office and multilingual support, and multi-channel customer service for peak season efficiency
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
