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In a market shaped by rising customer expectations and regulatory demands, utilities require CX strategies that elevate every interaction into a loyalty-building moment. Today’s customers want real-time updates, clear timelines for resolution, and seamless warm handoffs to experts for complex issues.
ResultsCX serves utilities with a next-generation platform for innovation, customer engagement, and operational resilience. We deliver measurable business outcomes through a unique blend of technology, human-expertise, and trust. Our solutions blend AI, analytics, and human empathy to resolve CX challenges, drive real-time responsiveness, and build lasting trust and loyalty.
digital accessibility, higher first contact resolution, and complaint reduction
call volume through AI-driven self-service portals and outage-ready mobile experiences
AHT and cost-to-serve
service quality, CSAT, regulatory compliance, and revenue protection
employee and customer experiences
We manage end-to-end customer care, from start/stop/transfer services for move-ins and move-outs to billing inquiries, payment arrangements, and dispute resolution. Our support extends across chat, email, and proactive campaigns, ensuring seamless issue resolution, escalations, and personalized energy usage recommendations.
End-to-end outage support includes managing customer inquiries, real-time chat assistance, and proactive communications around emergency disruptions.
Targeted inbound and outbound strategies drive deeper product and program adoption, especially for energy efficiency, distributed energy resources (DER), EV programs, and small business segments. Every interaction is tailored to maximize engagement and program ROI.
We support revenue recovery through inbound and outbound collections, offering flexible payment arrangements, bad debt management, and account reactivations.
Our technical support services spans email, chat, and digital self-service, guiding customers through account access, usage issues, and escalations. The experience is designed to be efficient, responsive, and aligned with evolving customer expectations.
Our social and back-office operations protect and enhance brand equity through intelligent escalation handling, proactive engagement, and sentiment-driven campaigns. Insights from social analytics and customer feedback loops inform continuous CX improvement.
Proven CX360 methodology for streamlined recruitment, training, WFM, and seasonal staffing
Nearshore, offshore, and U.S. onshore to match regulatory and customer needs
BitSight-ranked protection with robust audits and governance
25,000+ skilled CX professionals blending utility experience and advanced technology
AI-enhanced operations, digital enablement, human-led omnichannel experience across voice, chat, SMS, email and social media
32 engagement hubs worldwide with multi-lingual capability and dynamic pricing models
Customer-centric engagement models that consistently meet CSAT, Quality, AHT, and service-level targets
ResultsCX meets or exceeds all industry regulatory and security best-practice standards.
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
