Best in Class Customer Experience for
Device Insurance Companies

Lower costs, better experience.

Customers rely heavily on their devices for their personal and professional activities in today’s digital world. Insurance companies face a delicate balance between meeting customer demands for minimal device downtime whilst managing the associated costs and fraudulent claims. Effective technical support and troubleshooting are key to improving the customer experience (CX) and maintaining profitability. 

That’s where we come in!

We understand device insurance.

We improve customer satisfaction, increasing on-call resolution and first-time fixes while reducing costly repairs and replacements.

15 years of contact centre experience in the insurance industry

Front office contact centre and back-office processing services for end-to-end support through device protection lifecycle

Support across all leading European markets, including UK & Ireland, leveraging our unique understanding of the regulatory and customer preferences

Trained and experienced workforce in device and tech support – 10,000+ strong Telecom & Media practice, 6500+ Insurance practice

Delivering results for our global device protection clients

Reduction in AHT

0 %

Volume reduction

0 %

Increase first time fix

0 %

Fraud catch rate

0 %

Claims decision accuracy

0 %

Detractors decreased

0 %

We helped a leading European Insurtech lower Average Handle Time (AHT) by 33%, improving customer satisfaction and reducing costs

We understand the European device insurance market.

When you team up with ResultsCX, you get more than just an outsourcing partner. We bring extensive process expertise coupled with a deep understanding of customer preferences and pain points across European markets. Our customer-centric solutions harness the latest technologies and apply analytics across the customer journey to resolve problems quickly and expertly.

Better CX

Resolution-focused omnichannel support across customer lifecycle

Multilingual, Omnichannel Support

Supporting 10 European languages – English, Italian, German, French, Dutch, Danish, Swedish, Finnish, Norwegian

Serving 12 European markets

Serving 12 European Markets from near-shore, onshore and offshore locations

Comprehensive customer support for device insurance companies

Customer Support

Enhance customer service, gain insights, and drive business outcomes through technology transformation.

Tech Support

Effective tech support and troubleshooting reduce device repairs or expensive device replacements.

Claims Management

Optimised claims management and compliance - save time, money and prevent fraud.

Fraud Detection

Cutting-edge analytics practice to detect and prevent fraud, delivering additional cost savings.

Complaints Management

Effective complaint management enhances customer experience and builds brand loyalty.

Comprehensive Customer Support for Device Insurance Companies

Customer Support

Tech Support

Claims Management

Fraud Signaling

Driving outcomes that matter

Reduce repairs and replacements

Optimise claims management

Increase on-call resolution

Reduce cost to serve