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The Annual Enrollment Period comes around every year like clockwork for Medicare and Healthcare Marketplace coverage, as well as other health plans. This is a vitally important time of the year for every health insurance plan. The success or failure of an organization at maintaining enrollment and attracting new members
The cyber security environment is changing at a dramatic pace –growing from roughly 50,000 attempted intrusions into a company’s network in a year to at least 500,000 a month and increasing. Even as large and small businesses alike have more tools, data feeds, and integrations at their fingertips than ever
Providing remarkable customer experiences is the mission that guides everything we do on behalf of our clients. It’s in our DNA. Recently, our client Comcast Business highlighted one of our colleagues for her outstanding contributions to their customer acquisition and retention program. Andrea Adkins Applauded for Client Retention Innovation Comcast
In early 2020, conventional wisdom predicted that customer support was going digital and that companies would largely transition back to in-house support for interactions requiring the human touch. However, COVID taught us differently. Not only did it become impossible to staff internal CX operations in a timely manner, but digital
Building a new information security platform from scratch allows businesses to focus on security at a fundamental level. This way, even end users can become part of the security team, watching for indications that an interaction or transaction isn’t legitimate. Putting security at the core of everything you do can