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Case Study
Personalized Account Management Delivers $175M in Opportunities for Leading Bankre
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Social Experience Management
Leading Health Plan Elevates CSAT by 12% With Conversational AI During Annual Enrollment
Conversational AI
Case Study
September 10, 2026
Regulatory confidence at scale: how a leading UK insurer hit 96.5% quality with 478 new agents
Digital CX
Case Study
September 9, 2026
Rubr
ai
k Automate Targets Order Failures and Helps Cable Provider Unit Increase Sales by 90%
Digital CX
Case Study
September 9, 2026
Delivering high-quality motor finance complaint handling for a leading UK specialist banking group from Durban, South Africa
Digital CX
Case Study
September 9, 2026
Automation Helps Health Plans Improve Agent License Management and Reduce Reporting Time by 75%
Digital CX
Case Study
September 9, 2026
Training Innovation Helps Health Plan Client Reduce Member Escalations by 54% During Cyclical Events
Digital CX
Case Study
September 9, 2026
Health and Wellness Benefit Provider Boosts CSAT to Over 94% With In-Flow Agent Intelligence
Conversational AI
Case Study
September 9, 2026
Digital CX Transformation Saves Financial Services Client $1 Million Annually​
Digital CX
Case Study
September 9, 2026
80% faster letters, stronger compliance: rebuilding complaints handling in UK motor finance
Digital CX
Case Study
September 9, 2026
Gaming Retailer Boosts NPS by 30% and CSAT by 17% During Holiday Rush with Rubraik Animate and Analytics​
Conversational AI
Case Study
September 9, 2026
Rubr
ai
k Automate Clears Peak-Season Backlog and Cuts $4Billion Footwear Brand’s Response Times from Over an Hour to Under 2 Minutes
Customer Journey Mapping
Case Study
September 9, 2026
Streaming Powerhouse Unlocks $20M in Recurring Revenue with Frontline-driven Retention Model
Customer Journey Mapping
Case Study
September 9, 2026
Fortune 500 Insurer cuts cost-per-interaction by over 80% and saves $4M annually while improving customer experience
Case Study
June 12, 2026
Top Marketplace Insurer Redirects 20% of Call Volume to AI-Powered Chat,
Reducing Costs and Boosting Member Satisfaction
Case Study
June 1, 2026
Multi-national dialysis network resolves 1 in 3 patient calls without clinic involvement,
maintains 100% quality attainment
Case Study
May 26, 2026
National behavioral health network drives 28.7% admit-to-inquiry rate,
converts 20,337 patients to treatment in 2025
Case Study
May 26, 2026
National fertility network rebuilds service level from single digits to 88%,
outperforms in-house team by 15 points on patient conversion
Case Study
May 26, 2026
Global Footwear Brand Leverages a Resilient Operating Model: Achieves
97+% Volume Forecasting Accuracy and Unlocks $1.32 Mn in Savings
Digital CX
Case Study
May 4, 2026
ResultsCX Surpasses 2025 AEP/OEP Targets for Regional BCBS Plan:
Medicare Sales +26%, Marketplace +8%
Enrollment
Case Study
April 6, 2026
Premier Home Warranty Company Achieves
95% Quality and 4.7 CSAT
with AI-Enabled Training and Dashboards
Digital CX
Case Study
April 1, 2026
ResultsCX powers global expansion of CXM operations for a leading tax prep company — delivering
80% CSAT and 75% VoC scores while advancing business continuity
Digital CX
Case Study
April 1, 2026
Global Stakeholder Advisory Firm Transforms Proxy Outreach with a
Scalable, Performance-Driven Support Model
Digital CX
Case Study
April 1, 2026
Major Marketplace Health Insurer
Drives 86% Effectuation and 95%+ Quality
While Scaling Rapidly
Enrollment
Case Study
March 17, 2026
Fortune 500 Health Plan Elevates Member Experience:
Increases CSAT by 35% and Decreases DSAT by 15%
Case Study
February 23, 2026
Leading Regional Blue Plan Accelerates Conversions by 30%
While Meeting Stringent Quality and Compliance Standards
Case Study
February 12, 2026
Prominent MVNO Achieves
37% Call Volume Reduction and 20% Annual OpEx Savings
with AI-Driven Self-Service
Case Study
January 9, 2026
Personalized Account Management
Delivers $175M in Opportunities for Leading Bank
Case Study
December 30, 2025
Accelerating CCaaS Transformation:
90-Day Implementation for an Energy Leader
Case Study
December 30, 2025
Transforming Member Health Outcomes
with Targeted Scheduling and Education
Case Study
December 30, 2025
Accelerating Agent Readiness
with AI-Powered Simulation Training
Case Study
December 30, 2025
Restoring Service Excellence:
Rapid CX Transformation
for a Global Gas Utility
Case Study
December 30, 2025
Streamlining Sales Operations for a
30% Membership Growth Goal
Case Study
December 30, 2025
From Surge to Stability: How ResultsCX Managed 3M+ Interactions Amid Covid-19
Case Study
December 30, 2025
Streamlining Training and Improving Agent Effectiveness for a Leading Finance Services Firm in the US
Case Study
July 22, 2025
Enhancing Merchant Relationships through Strategic Engagement for a Leading US Bank
Case Study
July 22, 2025
Transforming CX Operations During a Time of Crisis for a Leading Bank in the US
Case Study
July 22, 2025
Revolutionizing Customer Experience: Transformation of a Major North American Gas Utility’s Service Operations
Case Study
June 19, 2025
Accelerating CX Modernization: End-to-End CCaaS Rollout in 90 Days for a Leading Energy Provider
Case Study
June 19, 2025
Home warranty provider drives
23% faster resolutions and 50% conversions with seamless sales and service support
Case Study
April 30, 2025
Complaints review boosts first-contact resolution by 85% for a UK energy supplier
Case Study
April 11, 2025
Fortune 500 Insurer
Cuts Costs by more than 39%
and Elevates Service with Agent Performance Optimization and QA Enhancements
Operational Excellence
Case Study
April 11, 2025
Tailored self-service solution unlocks 20% cost savings
while boosting operational efficiency and customer satisfaction for a leading telecom company
Digital CX
Case Study
April 8, 2025
US-based Entertainment Enterprise
Lowers the Cost of Support and Improves Agent Performance
by Implementing a Uniquely Creative Staffing Model
Case Study
March 7, 2025
AI-Driven Agent Assist Unlocks Value for a Leading Telecoms Provider
Case Study
February 18, 2025
Optimising Fraud Risk for a Global Bank |
£2.4 Million in Annual Savings
Case Study
February 18, 2025
Driving Efficiency for a Financial Services Firm |
£800,000 in Annual Savings
Case Study
February 18, 2025
ResultsCX Delivers
Exceptional Sales and Growth
For a Telecom Giant Through 17-year Partnership
Case Study
January 17, 2025
AI-driven Agent Assist drives
50% faster agent onboarding and 20% AHT reduction
in just two months for a telecom giant
Conversational AI
Case Study
September 27, 2024
Global Bank Transforms Collections:
Cuts Complaints by 44% and Realizes 500K
in Surplus Training Budget
Case Study
July 9, 2024
Global Bank Powers Through Backlogs,
Boosts Customer Satisfaction and Fraud Prevention
Case Study
July 9, 2024
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