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Technology & security

Your data and electronic assets – safer with our award-winning security and compliance

Safer with our award-winning, state-of-the-art security and compliance
#SecurityMatters
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We are consistently ranked #1 in security by industry groups and clients alike.

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Ranked #1 in security among industry peers, by BITSIGHT, for 31 consecutive months
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Winner of three 2022 Fortress Cyber Security Awards for Network Security, Leadership and Operational Excellence
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Feedback received by the Everest Group from 100+ ResultsCX clients

Six fundamental values define our culture. We call them The ResultsCX Way

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Buyers commended ResultsCX for

  • Adaptability & collaborative partnership
  • Hiring & retention success
  • Account management
  • Consistency of results
  • Tech capability
  • Digital tools
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Driven by the recent acquisitions in the technology sector, expansion in its delivery presence, and a strong focus on workplace security, ResultsCX is a major contender on Everest Group’s Customer Experience Management (CXM) in the Americas.”

Shirley Hung, Partner Everest Group, PEAK Matrix Assessment 2022

Buyers commended ResultsCX for
Digital tools
Tech capability
Hiring & retention
success
Consistency of
results
Adaptability &
collaborative partnership
Account
management
Digital tools
Tech capability
Hiring & retention
success
Consistency of
results
Adaptability &
collaborative partnership
Account
management
Digital tools
Tech capability
Hiring & retention
success
Consistency of
results
Adaptability &
collaborative partnership
Account
management
Digital tools
Tech capability
Hiring & retention
success
Consistency of
results
Adaptability &
collaborative partnership
Account
management
Digital tools
Tech capability
Hiring & retention
success
Consistency of
results
Adaptability &
collaborative partnership
Account
management
Digital tools
Tech capability
Hiring & retention
success
Consistency of
results
Adaptability &
collaborative partnership
Account
management
Digital tools
Tech capability
Hiring & retention
success
Consistency of
results
Adaptability &
collaborative partnership
Account
management
Digital tools
Tech capability
Hiring & retention
success
Consistency of
results
Adaptability &
collaborative partnership
Account
management
Digital tools
Tech capability
Hiring & retention
success
Consistency of
results
Adaptability &
collaborative partnership
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management

Building security from the ground up

In today’s highly interconnected tech ecosystem, almost every component is subject to vulnerabilities – a risk that is further magnified by the number of accounts and devices in an enterprise. Off-the-shelf security measures just don’t cut it anymore.

At ResultsCX, data security lies at the heart of our operations. To safeguard our network, we have designed and implemented a rock-solid security architecture – built from the ground up and flowing inside-out. Our robust architecture is complemented by a living security policy – complete with process maps, mitigation plans, employee engagement, and enforcement measures.
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A holistic approach to security

Training and certification

We empower our employees with access to Pluralsight – an unlimited online learning platform that offers training for top security professional certifications like CompTIA, (ISC)2, and EC-council. Our IT team comprises a large of number of security certified professionals across the organization – from our CIO to CISO to senior engineers.

Making security a shared goal

Security is a shared organizational goal. In addition to dedicated IT and security professionals, several members of our operations staff serve as Security Marshals at every location. Currently, over 100 Security Marshals help bolster security at their respective locations, in addition to caring for clients. This unique approach helps us quickly identify and efficiently address cyber security issues.

Government agency collaboration

We routinely collaborate with US and International government agencies across the globe to stay at the cutting edge of security – fully equipped to meet not only current but also evolving compliance requirements. The collaborative insights help us design protocols near real-time for current and anticipated attacks identified across the full cyber-threat landscape.

Fraud prevention and security: Major pillars

Incident Management Team
Incident Management Team
  • Cross-functional membership
  • Responsible for investigating allegations of fraud and fraud incidents
  • Oversight of investigation by compliance
Fraud Controls
Risk Management Team
Risk Management Team
  • Fraud and risk assessment for new deployments and changes
  • Mitigation planning and monitoring
  • Security and fraud training and communications
Fraud Controls
Awareness Program
Awareness Program
  • Fraud awareness.
  • Security/fraud training & communications.
  • Fraud awareness, detection & reporting hotline.
Fraud Controls
Controls
Controls
  • Third-party certifications
  • Least Privilege access model
  • Data encryption
  • Multi-factor authentication
  • 24/7 SOC Monitoring
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Authentication and Encryption
Authentication and Encryption
  • All sensitive data accessed or transmitted is encrypted.
Security
Technology
Technology
  • State-of-the-Art Technology & Security tools
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Discover new ideas, insights & solutions

AI-Powered Health Care Customer Experience: Steering the Health Care System Toward Holistic Care Outcomes

Blog

May 5, 2025

Striking the Right Balance: Human and AI-Driven CX for Regulated Markets

Blog

April 23, 2025

5 Actions to Boost Your Peak Season Confidence

Blog

April 17, 2025

Compliance certifications

Our industry leading compliance certifications create a secure and compliant environment to meet the evolving needs of modern businesses.

Transform Your Customer Experience, Act Now!

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