ResultsCX is a visionary for the new reality of customer experience and as experts, they are applying data-driven insights to continuously reinvent and reimagine the customer journey to meet the changing needs of their clients and their customers, using Amazon Aurora PostgreSQL.”

Data, for the sake of collecting data, isn’t enough to understand your customers and drive business value. It’s how you analyze and use the insights from data that has the potential to be transformational. Our partnership with ResultsCX ensures organizations can do just that – gain intelligence into agent performance, customer expectations and behaviors, and more, to create superior experiences today and in the future.”

We are pleased to partner with ResultsCX to help them take their CX offering to the next level. Using Uniphore’s comprehensive conversational AI and automation platform, agents are guided and prompted in real time throughout the call to ensure customer requests are handled in the most accurate and efficient way.”

With a shared commitment to delivering exceptional customer and agent experiences, the NICE–ResultsCX partnership is focused on unlocking the workforce potential with intelligent workforce management (WFM). The close partnership, underpinned by NICE’s Enlighten AI-powered WFM, transforms CX by simplifying WFM processes and freeing up valuable time for higher priority needs. As a former NICE CX Excellence Award Winner, ResultsCX demonstrates what it means to be on the cutting edge of CX innovation and NICE is proud to have played a role, thanks to this 11-year relationship.