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Equip your outstanding agents with SupportPredict Agent AI, our extensible desktop tool that puts contextual customer knowledge at their fingertips.
Built on our SupportPredict platform, Agent AI guides your agents effortlessly to resolution by providing the information they need, when they need it.
Agent AI acts as a digital coach, empowering your agents with an instant view of interaction history and next best actions, enabling you to raise your performance targets and build loyalty.
Intuitive Search and Bots-guided Discovery
Knowledge Delivery Dashboard
Recent and Favorite Content
Proactive Dialogue Prompts
Interactive Guides
Interactive Guides
Adaptive FAQs
Agent AI call-flow guidance reduces handle time, improves FCR, and preempts follow up calls
Agents reach proficiency faster
Enhances agent satisfaction
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
