The Annual Enrollment Period comes around every year like clockwork for Medicare and Healthcare Marketplace coverage, as well as other health plans. This is a vitally important time of the year for every health insurance plan. The success or failure of an organization at maintaining enrollment and attracting new members
The Challenge For a U.S. Fortune 500 health plan, and 15+ year ResultsCX client, AEP raised the stakes for agent knowledge and operational capacity, necessitating: Expedited time to proficiency for new hires Agents’ understanding of complex member support needs Lower average handle times – without compromising the authenticity of care
The Challenge This client, a Fortune 100 Cable/MSO company supported by ResultsCX for more than 15 years, sought to increase revenue per customer. Achieving this goal required meeting three imperatives: Sales needed to be more personalized and consultative Product offerings had to align better with customer needs Upsells had to
The Results: 0 % Increase in NPS from Q1 to Q3 2025 0 New customers added annually 0 RGUs added annually The Challenge The cable provider faced a critical gap in their customer acquisition funnel. High-intent prospects representing a multimillion-dollar revenue opportunity were rejected during the initial application process due
Challenge A long-time U.S. Cable client faced significant reporting challenges around failed orders: Highly manual, mundane, and repetitive reporting process could only deliver reports 3-4 times a day Report processing exceeded resource capacity, making it impossible to meet the required 15-minute frequency Accurate reports were needed in eight categories, making
Challenge Our client, a U.K-based fashion retailer, limited its customer care to telephone, negatively impacting customer experience: Poor online customer reviews Unacceptable CSAT scores Low NPS Inability to handle order volume growth Solution The ResultsCX team deployed a multilingual, multichannel support team to effectively address the challenges: Added email and
Challenge A U.S. telecom leader, and long-time client, partnered with ResultsCX to revamp outbound operations to achieve elevated sales targets: Increase market share by converting competitors’ customers Optimize strategy for exceeding sales goals Extend existing client record of high-volume sales success Solution ResultsCX designed and implemented new strategies and initiatives
Challenge The U.S. field sales team of a U.K. EdTech client struggled to expand its market reach as the sales potential far outstripped sales coverage: Increased competition from other EdTech vendors threatened traditional markets Selling in a post-COVID-19 Higher Education market is more complex with hard to identify and hard
