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Distinctions represent the company’s empowerment of women leaders that cultivate excellent customer experience
Fort Lauderdale, Fla. – (November 17, 2023) – ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500 firms, has earned two Silver awards in the 20th annual Stevie® Awards for Women in Business. These distinctions reflect the company’s commitment to supporting women in unlocking their true potential and positively impacting the healthcare industry at large.
ResultsCX was named a Silver Stevie winner in the Achievement in Developing and Promoting Women category based on its success in women’s leadership development. As an organization in which women comprise more than half of its workforce, ResultsCX has prioritized efforts to encourage and foster women leaders around the globe. In 2022, the company launched R.E.A.L. Women, Real ResultsCX, an employee resource group that has touched the lives of hundreds of women since its inception.
R.E.A.L. Women, Real ResultsCX is centered on embracing and respecting diversity, equality, and inclusion and celebrating women’s unique qualities and abilities. Its initiatives include mentoring programs designed to help current and potential future leaders thrive, events focusing on empowerment and wellbeing, communication avenues connecting members to share ideas and build friendships, and opportunities to acknowledge participants with gratitude and appreciation.
ResultsCX’s second Silver Stevie recognizes VP of Client Solutions Olga Golovin as Female Executive of the Year in the Business Services category for companies with more than 2,500 employees. Golovin’s impactful leadership and commitment to advocacy, coupled with her expertise in technology integration, have helped her guide her team to enhance healthcare journeys and improve outcomes for Medicare Advantage and Marketplace Plan Members across the country.
Golovin led her team in transitioning to digital strategies that cater to diverse populations, using AI to support customers in selecting health plans and employing speech analytics to identify and remedy customer dissatisfaction. She has doubled the business portfolios of her clients in the last three years and has introduced best practices that led multiple plans to achieve 5-Star Ratings and access millions of dollars in CMS performance incentives.
The Stevie Awards for Women in Business honor the achievements of women executives, entrepreneurs, employees, and the companies they run– worldwide. More than 1,600 entries were submitted this year for consideration in 100+ categories and judged by 200+ professionals on six specialized juries. Winners were formally announced at a gala awards banquet held on Nov. 10 in New York City. More details about the Stevie Awards for Women in Business and the list of winners in all categories are available here.
“These awards illustrate ResultsCX’s overwhelming dedication to both our customers and employees; we take great pride in ensuring our women leaders have the support they need to thrive in providing excellent consumer experience enabled by technology with a human-centric focus,” said Rajesh Subramaniam, CEO. “We are thrilled to celebrate these new recognitions, which come on the heels of two Stevie Sales and Customer Service Awards we received in March and a Silver Stevie for Female Executive of the Year our SVP of Client Solutions Becky Watkins was awarded last year.”
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 130+ global brands, including Fortune 100 and FTSE 250 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries.
Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 21,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
www.resultscx.com
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A ninth program, the Stevie Awards for Technology Excellence, will debut in 2024. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
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