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ResultsCX, a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms, announced the expansion of its Irish Operation. This expansion has paved the way for the creation of up to 150 sales roles within the Fintech sector under the ResultsCX Ireland division.
Known for providing services to several Fortune 500 companies, ResultsCX expanded into Europe in August 2023 with the acquisition of Irish CXM company, Zevas Communications. Since then, it has experienced increased demand for its customer support services, catering to banking, financial services, insurance, and fast-growth technology businesses across European markets.
Rajesh Subramaniam, CEO and Managing Director of ResultsCX, said, ‘The ResultsCX Ireland operations are pivotal to our strategic growth and expansion initiatives. We deeply appreciate the support and encouragement from local authorities. Our commitment remains unwavering as we aim to further invest in the development of our workforce and contribute to the growth of the economy.’
Siddharth Parashar, Managing Director, UK & Europe of ResultsCX, said, ‘Over the past six months, we’ve observed remarkable growth within our Irish division located in Cork. Moving forward, our aim is to double our workforce by the summer of 2024. Recent acquisitions have strengthened our presence in the UK and Europe and coupled with our highly skilled and diverse international workforce in Ireland, we believe this region holds immense potential.’
ResultsCX currently employs 28,000+ people across 30+ engagement hubs worldwide, including 10,000 home office agents. The Irish division, formerly known as Zevas Communications, is the second most recent acquisition by ResultsCX. Last month, the company acquired Huntswood, a specialist business services company, serving the Banking, Financial Services and Insurance and Utilities industries, with over 4,000 colleagues across centres of excellence in Glasgow and Reading in the UK and Durban and Cape Town in South Africa.
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 130+ global brands, including Fortune 100 and FTSE 250 companies. For 30+ years, we have helped leading brands – across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries – drive superior customer and business outcomes.
Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 21,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
ResultsCX is backed by ChrysCapital, a $6 billion AUM India-based private equity firm. A highly experienced investor in the Enterprise Technology space, ChrysCapital has successfully invested in high-growth companies such as Infosys, HCL, Mphasis, LTI, Hexaware and Spectramind.
For more information, please contact:
Jonathan Earl
B2B Communications
087-2300700
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