Scalable, Digital-led, Technical Support Services
Elevate customer experience, lower costs.
Fundamental changes in consumer trends and the evolution in consumer expectations have significantly increased the standardized expectations for tech support services. Accelerated technological advancements are irrevocably changing the way we live and work, and demand modern businesses to change how they work to live.
As technology advancements help businesses expand offerings and create new revenue streams, they also add to the increasing number and complexity of support channels to service their clientele.
These shifts present a core question: How can revenue streams be diversified and scaled while maintaining excellent tech support at a lower cost?
That’s where we come in!
Global, omnichannel, 24/7 tech support services
With years of experience in delivering tech support services across industries, our highly trained team, goes beyond troubleshooting the everyday-tech issues and creates a memorable brand experience in every interaction. Our clients experience notable increase in NPS, and First-call Resolutions, reduce cost of replacements/repairs and increase revenue through upsell/cross-sell.
Over 30 years experience in tech support
7000+ Trained and Experienced Tech support agents
Experience supporting field engineers/technicians for B2B tech support
Proven track record in supporting customer onboarding and remote support
When one of the largest media & telecom companies outsourced tech support, we delivered on all counts.
- Decreased AHT by 32%
- 32% annual decrease in credits spent
- Exceeded client expectations by over 400% on outlined conversion rates
- $10 million increase in annual growth
- Operations scaled by 300% in a three month period
Tech support across industries
Media & Telecom
In this connected world, you customers hate downtime. We do too. Round-the-clock tech support ensures maximum uptime and high CSAT.
Fast Growing Tech Companies
From delivering the right onboarding experience to supporting your customers when they need you most – we got your back!
Healthcare
From Remote patient monitoring to assisting patients for virtual consultation, we bring in the right mix of tech expertise and empathy.
Hardware and Consumer Electronics
From device installations and activations to troubleshooting user specific problems – a skilled tech support team to support your customer’s every need.
Insurance
With our expert tech support reduce costly repairs and replacements, increase on-call resolution and first-time fixes.
IT & Network Support
Email and application support to servers and storage and network troubleshooting, our highly trained tech support could be your secret power.
Strategically located centers for best-shore delivery
Our onshore, near shore and offshore delivery capabilities ensure you are able to provide round the clock support, by people who understand the local culture in a language your customers choose to speak.
Onshore and Nearshore
UK, Bulgaria, Honduras, Mexico, United States
Offshore
Philippines and India
Awards & recognition
Delivering CX success for global brands
Operational Excellence
Transforming CX with Multilingual Contact Centre Solution
Modern customers demand service on their terms – at a place and time of their choice and in a language they prefer. Our omnichannel multilingual contact centre services, with delivery capabilities across onshore, near-shore and offshore locations, enables you to deliver the right CX that your customers demand.
Contact centre experience across industries
Our contact centre experience spans over three decades, delivering cutting-edge CX solutions across diverse sectors, such as healthcare, retail, telecom, and BFSI.
Onshore, Near-shore, offshore delivery capabilities
Our global locations spanning eight different countries, including the UK, Ireland and Bulgaria in Europe, and access to a rich talent pool of multilingual resources enable us to support 12 European languages in our contact centres.
Digital-led CX solutions
Leveraging the right mix of AI-led technology and human touch, we ensure seamless, culturally nuanced interactions that drive customer loyalty and business growth. Our commitment to operational excellence and sustainable practices positions us as a leader in customer experience (CX) outsourcing solutions.
Focussed on outcomes
With ResultsCX’s multilingual contact centre solution, we transform your customer experience beyond transactional interactions and deliver improved revenue, optimized cost and customer delight.