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Unlock value across your portfolio
As a Private Equity-owned company ourselves, we understand what matters most to you as a Private Equity fund/ Financial Sponsor. High-performing portfolio companies that deliver value. Accelerated and profitable growth; Increased EBITDA/ operating cash flow; Capital-light operating models that deliver high returns on capital. Delivered rapidly, through an integrated Value Creation Plan, which also strengthens your Portfolio company’s customer/ client proposition/ market franchise.
Our Private Equity Practice works with your Operating Partners and portfolio companies to support and power your Value Creation Plan. We design and run greenfield, high-performing, Operations Centres-of-Excellence (Highly-optimised, digitally-enabled, globally-located, contact centres and back-office operations centres) Â for your portfolio companies. We also take over existing operations centres (Carve-out/ Lift-out) and enhance their performance, reduce their operating costs, and release capital invested in these operations. Capital that could be re-invested into the core business yielding better returns and accelerating further growth.
We can partner with you throughout the entire investment cycle. Be it, as your strategic Outsourced Operations Partner, supporting you with developing a winning investment thesis and approach strategy; through to post-acquisition – supporting your operating partners and value creation teams in the pursuit and capture of rapid returns.
As a private equity-owned organisation, we understand what matters most to you as an organisation managing a portfolio of businesses.
We understand how deliver accelerated and profitable growth in a sustainable manner:
As an operating partner, your role is pivotal. You are tasked with driving value creation across portfolio companies, aligning operational improvements with the investment thesis, and delivering rapid results under tight timelines. We understand the complexity of your role and the need to deliver. Our tailored solutions equip operating partners with the tools, expertise, and confidence to deliver rapid results/ returns.
Ensuring portfolio companies deliver revenue growth, EBITDA growth, and increased returns on capital.
Implementing scalable, resilient, and robust operational solutions that ensures high performance at your portfolio company and strengthens its customer and business franchise
Delivering the above in a controlled manner, rapidly, to deliver high Internal Rates of Return (IRR), Money on Invested Capital (MoIC) and maximise exit valuations.
ResultsCX offers the scalable, pragmatic, data-driven solutions required to deliver these results, rapidly, in a sustainable manner, supporting you in creating meaningful and material value across your portfolio.
Operating partners need reliable, proven solutions that make an immediate impact. ResultsCX is uniquely positioned to be your partner of choice for customer experience transformation and operational efficiency.
As a private equity-backed organisation ourselves, we know how to balance investor expectations, deliver operational improvements, and drive profitable growth that creates enhanced value.
Our solutions are scalable across industries, helping portfolio companies achieve operational excellence and improved valuations.
We specialise in designing and delivering a high-performing operation delivering rapid results aligned with your value creation plan.
In ResultsCX, you are introducing a proven, trusted partner with a track record of delivering tangible results in private equity environments (Four of our Top 5 clients in EMEA are privately-held/ PE-backed businesses)
ResultsCX has partnered with private equity firms to achieve measurable success across their portfolio companies:
A healthcare portfolio company improved patient satisfaction by 30% while streamlining operations, contributing to a successful exit strategy.
A mid-market retail chain increased EBITDA by 40% within 18 months by optimising processes and enhancing customer engagement.
A technology portfolio company reduced operational costs by 25% through automation and AI-driven customer support, enabling reinvestment into growth initiatives.
Private equity success is built on rapid and sustainable value creation. Partner with ResultsCX to unlock and enhance value across your portfolio by improving operational efficiency, transforming customer experiences, and enhancing profitability.
