Skip to content
logo
  • Industries
    • Healthcare
    • Telecom & Media
    • Retail
    • Technology
    • BFS
    • Insurance
    • Utilities
    Linkedin-new-icon Instagram-Icon Facebook-Icon Youtube-Icon
    Navigation-Bottom-Element

    Explore our Services

    Digital CX

    • Omnichannel CX
    • AI Operations & Bots
    • Social Experience Management
    • SupportPredict Self Learning Knowledgebase
    • SupportPredict Agent AI
    • SupportPredict Self Service & Bots

    Resolution-Centered CX

    • Customer Acquisition
    • Customer Care & Retention
    • Account Management
    • Complaints Management
    • Technical Support
    • Billing & Collections
    • Back Office Processing

    Analytics & Consulting

    • Data Visualization
    • Advanced Analytics
    • Speech Analytics
    • Business Process Optimization
    • Business Transformation
    • Customer Journey Mapping

    Healthcare

    • Member Acquisition
    • Member Services
    • Provider Services
    • Improving Health Outcomes
    • Healthcare Advocacy
    • CMS Stars
  • Outcomes

    Helping you drive competitive advantage

    Business Outcomes

    Revenue Acceleration

    • Sales Acceleration
    • LTV Maximization

    Cost Optimization

    • IntelliAgent
    • Workforce Management
    • Process Consulting & Excellence
    • AI & Data Ops
    • Performance Analytics
    • Agent Health & Wellness

    Enhanced Experience

    • Social Experience Management
    • Omnichannel & Intelligent Steering
    • NPS Predictor
    • Churn Reduction
    • FCR Booster
    Linkedin
  • Locations

    Discover our global locations

    • United States
    • Honduras
    • Mexico
    • Work from home
    • EMEA
    • United Kingdom
    • Ireland
    • Bulgaria
    • South Africa
    • India
    • Philippines
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
    Navigation-Bottom-Element
    Location1-img
    Location2-img
    Location3-img
    Location4-img
    Location5-img
    Location6-img
  • Insights

    Stay informed. Stay ahead.

    • All
    • Blogs
    • Case Studies
    • Healthcare Insights
    • Videos
    • Whitepapers
    • Glossary
    Latest whitepaper

    Reimagine Customer Experience Management on Social Media

    Download
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Business outcomes
    that underpin your growth

    Watch video
  • Careers

    Experience a new world of work

    • Life @ ResultsCX
    • Our Values
    • Careers Blog

    Explore Opportunities

    • United States
    • Honduras
    • Mexico
    • Philippines
    • Bulgaria
    • India
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
  • ESG

    For a better tomorrow

    • Environmental, Social, And Governance
    • Corporate Social Responsibility
    • R.E.A.L. Women
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
  • Why ResultsCX

    The ResultsCX difference

    • About us
    • Our Story
    • Leadership
    • R.E.A.L. Women
    • Technology Partners
    • Awards
    • News
    • Technology & Security
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Values that guide
    our teams everyday

    Watch video
  • UK / EMEA   UK flag
talk to us

ResultsCX South Africa

Schedule site visit

Do your offshore locations guarantee great outcomes?

South Africa is an increasingly sought-after BPO destination renowned for its customer-centric workforce, its cultural affinity with a wide range of client locations and its ability to handle diverse and complex work.

Our South Africa service offering helps businesses embrace change and stay agile by:

  • Achieving business objectives cost-effectively
  • Deepening your relationship with your customers through our highly skilled customer service experts
  • Providing omnichannel service to enhance resilience and day-to-day flexibility
  • Deploying necessary back-office support functions to ensure end-to-end delivery

Our teams are highly skilled at handling complex, high-volume tasks for top brands in different industries. We use our deep knowledge of what customers need in regulated industries to drive continuous improvement and operational excellence.

2,200

Agents

3 centers

of excellence across Durban and Cape Town

20%

of FTSE 100 companies have partnered with us

70

Client NPS score
oportunity-philli

Check out career opportunities in South Africa

With targeted training, friendly coaching, and specific career guidance, our South African centers of excellence offer a fantastic, inclusive working environment as well as ample opportunity for professional advancement.

Contribute to our highly motivated teams and make a difference in the lives of millions of customers.

The ResultsCX Way
Join Us

Interested in learning more about what makes us a CX leader?

Schedule a site visit

Want to be a part of a world class team focused on making life easier for customers?

Search & apply

See how our ‘people first’ culture creates a supportive and nurturing environment where people thrive.
#PeopleMatter

Learn more

Where to find us

Umhlanga, Durban

2 Park Lane, Umhlanga Ridge, Umhlanga Rock, 4319, South Africa

View on map

Pencarrow, Durban

2 Pencarrow Crescent, Pencarrow Park, La Lucia Ridge, Durban, 4000, South Africa

View on map

Cape Town

Floors 1-3, Tower South, The Towers, 2 Heerengracht, Cnr Hertzog Boulevard, Foreshore, Cape Town South Africa

View on map

Discover new ideas, insights & solutions

Navigating the Path to Enterprise Success: Key Pillars for Transitioning to Value-Based Models

Blog

March 5, 2024

Appointment-Setting-Campaign-for-Health-Plan-Exceeds-Goal-by-45%

Appointment Setting Campaign for Health Plan Exceeds Goal by 45%, Supporting Better Outcomes

Case Study

March 30, 2023

Retailer-Expands-Support-Channels-and-Availability-Increasing-Online-Sales-by-36%

Retailer Expands Support Channels and Availability, Increasing Online Sales by 36%

Omnichannel

Case Study

May 4, 2023

For more on our work in South Africa:

Clients
Candidates
Home
Outcomes
Insights
Careers
ESG
About Us
Contact

©2023 All Rights Reserved. ResultsCX

Privacy Policy
Site Map
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.