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Reputation-building customer care starts with outstanding people, but even the best talent can’t meet today’s customer expectations using yesterday’s technology.
Equip your agents to outperform with our proprietary IntelliAgent platform comprising AI-driven SupportPredict Agent AI and SupportPredict Knowledgebase.
The self-learning platforms put contextual customer knowledge at the agents’ fingertips, guiding them effortlessly to resolution by providing the information they need when they need it.
The result: enhanced accuracy, first-call resolution, and customer satisfaction.
Curated agent knowledgebase
Conversational and behavioral insights
Guided workflows
Live call agent guidance
Real-time service alerts
Skilled agents, automation, AI, and digital-first support solutions, including our proprietary SupportPredict Self-Serve Platform and Knowledgebase, to personalize experiences and accelerate path to resolution
Over 30 years of CX experience across multiple industries
KPI-driven delivery for consistent and measurable quality and exceptional CX
Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together
End-to-end expertise across hiring, training, operational execution, and workforce management
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
