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Medicare, Medicaid, and private insurance updates drive patient calls about coverage denials, prior authorizations, and compliance requirements.
The aging population and post-COVID trends toward home healthcare are increasing patient inquiries and support needs.
Recalls like the Philips CPAP/BiPAP recall and supply shortages create frustration for patients and result in surges of inquiries.
Winter illnesses, weather disruptions, and other emergencies create unpredictable spikes in support demand.
Burnout, wage competition, and remote work transitions contribute to high attrition rates and staffing gaps in DME contact centers.
Outdated systems lead to inefficiencies, longer hold times, and repeated calls from patients seeking status updates or troubleshooting.
Schedule a consultation today to learn how ResultsCX can help your DME organization scale operations, reduce costs, and enhance the patient experience. Together, we’ll address the challenges you face and deliver measurable results.
