logo
  • Industries
    • Healthcare
    • Telecom & Media
    • Retail
    • Technology
    • BFSI
    • Utilities
    Linkedin-new-icon Instagram-Icon Facebook-Icon Youtube-Icon
    Navigation-Bottom-Element

    Explore our Services

    Digital CX

    • Omnichannel CX
    • AI Operations & Bots
    • Social Experience Management
    • SupportPredict Self Learning Knowledgebase
    • SupportPredict Agent AI
    • SupportPredict Self Service & Bots

    Resolution-Centered CX

    • Customer Acquisition
    • Customer Care & Retention
    • Account Management
    • Complaints Management
    • Technical Support
    • Billing & Collections
    • Back Office Processing

    Analytics & Consulting

    • Data Visualization
    • Advanced Analytics
    • Speech Analytics
    • Business Process Optimization
    • Business Transformation
    • Customer Journey Mapping

    Healthcare

    • Member Acquisition
    • Member Services
    • Provider Services
    • Improving Health Outcomes
    • Healthcare Advocacy
    • CMS Stars
  • Outcomes

    Helping you drive competitive advantage

    Business Outcomes

    Revenue Acceleration

    • Sales Acceleration
    • LTV Maximization

    Cost Optimization

    • IntelliAgent
    • Workforce Management
    • Process Consulting & Excellence
    • AI & Data Ops
    • Performance Analytics
    • Agent Health & Wellness

    Enhanced Experience

    • Social Experience Management
    • Omnichannel & Intelligent Steering
    • NPS Predictor
    • Churn Reduction
    • FCR Booster
    Linkedin
  • Locations

    Discover our global network locations

    • United States
    • Honduras
    • Mexico
    • Work from home
    • EMEA
    • United Kingdom
    • Ireland
    • Bulgaria
    • South Africa
    • India
    • Philippines
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
    Navigation-Bottom-Element
    Location1-img
    Location2-img
    Location3-img
    Location4-img
    Location5-img
    Location6-img
  • Insights

    Stay informed. Stay ahead.

    • All
    • Blogs
    • Case Studies
    • Healthcare Insights
    • Videos
    • Whitepapers
    • Glossary
    Latest whitepaper

    Reimagine Customer Experience Management on Social Media

    Download
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Business outcomes
    that underpin your growth

    Watch video
  • Careers

    Experience a new world of work

    • Life @ ResultsCX
    • Our Values
    • Careers Blog

    Explore Opportunities

    • United States
    • Honduras
    • Mexico
    • Philippines
    • Bulgaria
    • India
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
  • ESG

    For a better tomorrow

    • Environmental, Social, And Governance
    • Corporate Social Responsibility
    • R.E.A.L. Women
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
  • Why ResultsCX

    The ResultsCX difference

    • About us
    • Our Story
    • Leadership
    • R.E.A.L. Women
    • Technology Partners
    • Awards
    • News
    • Technology & Security
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Values that guide
    our teams everyday

    Watch video
  • UK / EMEA

    UK/EMEA

    • Banking
    • General Insurance
    • Consumer Credit
    • Fintech
    • Utilities
    • Private Equity
    • Start up/Scale up
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Values that guide
    our teams everyday

    Watch video
talk to us
Home
Glossary
Fintech

Fintech

What is FinTech?

The term FinTech (financial technology) describes technological innovation in the design and delivery of financial services and products. It’s a broad category that leverages many different technologies (including Big Data, Machine Learning and AI) to automate and improve upon traditional forms of finance The result: improved outcomes for both consumers and businesses.

First Call Resolution Booster

Benefits of FinTech

The growing shift to a digital-first world is forcing several traditional institutions to invest heavily in FinTech applications, solutions and services to reap their benefits.

  • Personalization. Adapt specific financial products and services to meet customers’ evolving needs.
  • Speed and convenience. Offer real-time, 24-hour service round the year.
  • Ease of access, transparency, and lower fees. Enable easy access to transparent, efficient, agile, and simplified operations – all at lower fees.
  • Accurate and secure transaction. Ensure veracity and security of transactions on any device.
  • Financial inclusion and democratization. Improve access and inclusion using a digital platform.
  • New products and services. Rapidly innovate products and services by leaning into technological advances.

Popular Fintech applications

Robo-advisors

Mobile wallets and payment apps

Peer-to-peer (P2P) lending apps

Investment and stock trading apps

InsurTech

Crypto apps

FinTech: Featured content

Analytics-and-consulting
Play Video
Get Your Data Working For Your Business
Play Video

Video

May 21, 2023

Analytics-Boost-Customer-Retention

Analytics Boosts Customer Retention and Increases Annual Revenue by $1.27 Million for Streaming Media Giant

Operational Excellence

Case Study

March 15, 2023

Leading-Retailer-Leans-into-Customer

Leading Retailer Leans into Customer Interaction Analytics to Improve CSAT by 91%

Customer Journey Mapping

Case Study

March 15, 2023

FinTech related solutions

Empower agents and seamlessly scale processes while reducing costs.

RCX-AI-Operations-Bots-min

AI Operations & Bots

Self-learning-bg-image

Fraud and Order Management

billing-banner

Billing & Collections

redefine-customer
Redefine
Customer
Experience
Strategies

Talk to us

Home
Outcomes
Insights
Careers
ESG
About Us
Contact

©2023 All Rights Reserved. ResultsCX

Privacy Policy
Site Map