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Home
Glossary
EdTech

EdTech

What is EdTech?

EdTech, short for Education Technology, uses computers, software, and educational systems to provide learning and training to students and employees and improve educational outcomes. It creates more engaging, inclusive, and individualized learning experiences using advanced technologies such as Artificial Intelligence (AI), Gamification, and Augmented Reality (AR). EdTech empowers learners to learn anywhere, anytime, at their own pace.

Expanding-EdTech-Sales-Outreach-with-Voice-Support-Generates-$17-Million-in-Additional-Sales

Benefits of EdTech

Business Process Transformation enables organizations to redesign outdated business processes to make them robust and resilient, paving the way for long-term benefits such as:

  • Reduced costs. Online education can be provided at a fraction of the cost of in-person classes.
  • Increased collaboration. Cloud-driven tools enable greater collaboration across geographical locations.
  • 24/7 access to learning. The fully digital environment gives learners complete access to learning material and enables them to complete it at their own pace and schedule.
  • Personalized Educational Experiences. Edtech offers opportunities to craft personalized learning experiences for learners, increasing engagement.
  • Analytics. Analytics helps identify trends and patterns to optimize courses and improve outcomes.

Our Solutions

Revenue Acceleration

  • Sales renewals.
  • Inbound and Outbound Sales Outreach
  • Consultative Sales Program
  • Loyalty Program Support

Cost Optimization

  • Customer Service
  • Translation Services - Dubbing, Subtitling
  • Content & Review Moderation
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  • Process Automation & Optimization

Enhanced Experience

  • Omnichannel Customer Support - including Conversational AI Chatbots
  • Sentiment Analytics
  • Call Driver Assesment
  • Repeat Call Analytics
  • Customer Churn Mitigation
  • Channel Optimization

EdTech: Featured content

Analytics-and-consulting
Play Video
Get Your Data Working For Your Business
Play Video

Video

May 21, 2023

Analytics-Boost-Customer-Retention

Analytics Boosts Customer Retention and Increases Annual Revenue by $1.27 Million for Streaming Media Giant

Operational Excellence

Case Study

March 15, 2023

Leading-Retailer-Leans-into-Customer

Leading Retailer Leans into Customer Interaction Analytics to Improve CSAT by 91%

Customer Journey Mapping

Case Study

March 15, 2023

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