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Home
Glossary
Data Operations

Data Operations

What is Data Operations?

Data Operations (DataOps) tools and platforms leverages agile principles and cloud-based platforms to deliver data at greater speed, scale, and reliability, thus generating greater business value. It encourages cross functional stakeholders to work with data engineers and analysts to ensure that the organization’s data is used in the most effective way to achieve the desired business outcomes. DataOps services spans many disciplines, including data extraction, data transformation, data quality, and data governance.

data-visualization

Benefits of Data Operations

DataOps solutions provides the tools, operations, and organizational structures to support analytics, in turn creating a data-driven organization. Benefits include:

  • Robust decision making. Structured insights gathered from data support rapid and more accurate decision making.
  • Scalability. Ability to support burgeoning data sources and users across functions and geographies.
  • Cost-efficiency. Use of automated processes, low-code, self-serve, and reusable resources ensures that costs are minimized.
  • Higher data quality and security. Standardized processes and rigorous governance ensure better data quality and security.

Data Operations use cases

Leverage advanced analytics to improve the customer journey.

Deploy data-driven strategies to boost customer satisfaction and loyalty

Identify gaps to improve processes and drive CX excellence

Improve agent training and provide real time coaching and mentoring.

Data Operations: Featured content

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Get Your Data Working For Your Business
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Video

May 21, 2023

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Analytics Boosts Customer Retention and Increases Annual Revenue by $1.27 Million for Streaming Media Giant

Operational Excellence

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March 15, 2023

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Leading Retailer Leans into Customer Interaction Analytics to Improve CSAT by 91%

Customer Journey Mapping

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Data Operations related solutions

Deliver data at speed and with greater agility to drive superior decision making.

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AI Operations & Bots

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Advanced Analytics

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Data Visualization

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