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Home
Glossary
Business Process Transformation

Business Process Transformation

What is Business Process Transformation?

Business Process Transformation refers to radical redesign and/or modernization of an organization’s processes to meet new and evolving goals, usually centered around digital transformation. Organizations attempt business process transformation to incorporate new technology, establish new goals, and better integrate core processes.

Business Process Transformation

Benefits of Business Process Transformation

Business Process Transformation enables organizations to redesign outdated business processes to make them robust and resilient, paving the way for long-term benefits such as:

  • Cost reduction. By improving process efficiency, resource productivity, and streamlining service, organizations can achieve measurable cost savings.
  • Enhanced product and service quality. Incorporating new technologies and better ways of working helps organizations establish closed-loop quality management.
  • Drive growth. Incremental product and service improvements translate into higher throughput, giving business greater profits.
  • Boost innovation. Business Process Transformation enables organizations to identify new avenues of growth, test new business models faster, and uncover untapped revenue streams.

Business Process Transformation in CX: Use cases

Customer Experience Personalization

Service innovation

Data-driven decision making

Training and coaching

Business Process Transformation: Featured content

Analytics-and-consulting
Play Video
Get Your Data Working For Your Business
Play Video

Video

May 21, 2023

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Analytics Boosts Customer Retention and Increases Annual Revenue by $1.27 Million for Streaming Media Giant

Operational Excellence

Case Study

March 15, 2023

Leading-Retailer-Leans-into-Customer

Leading Retailer Leans into Customer Interaction Analytics to Improve CSAT by 91%

Customer Journey Mapping

Case Study

March 15, 2023

Business Process Transformation related solutions 

Identify gaps, pinpoint bottlenecks, and continuously improve processes.
Business Process Optimization

Business Process Optimization

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Business Transformation

Back Office Processing

Back Office Processing

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