logo
  • Industries
    • Healthcare
    • Telecom & Media
    • Retail
    • Technology
    • BFSI
    • Utilities
    Linkedin-new-icon Instagram-Icon Facebook-Icon Youtube-Icon
    Navigation-Bottom-Element

    Explore our Services

    Digital CX

    • Omnichannel CX
    • AI Operations & Bots
    • Social Experience Management
    • SupportPredict Self Learning Knowledgebase
    • SupportPredict Agent AI
    • SupportPredict Self Service & Bots

    Resolution-Centered CX

    • Customer Acquisition
    • Customer Care & Retention
    • Account Management
    • Complaints Management
    • Technical Support
    • Billing & Collections
    • Back Office Processing

    Analytics & Consulting

    • Data Visualization
    • Advanced Analytics
    • Speech Analytics
    • Business Process Optimization
    • Business Transformation
    • Customer Journey Mapping

    Healthcare

    • Member Acquisition
    • Member Services
    • Provider Services
    • Improving Health Outcomes
    • Healthcare Advocacy
    • CMS Stars
  • Outcomes

    Helping you drive competitive advantage

    Business Outcomes

    Revenue Acceleration

    • Sales Acceleration
    • LTV Maximization

    Cost Optimization

    • IntelliAgent
    • Workforce Management
    • Process Consulting & Excellence
    • AI & Data Ops
    • Performance Analytics
    • Agent Health & Wellness

    Enhanced Experience

    • Social Experience Management
    • Omnichannel & Intelligent Steering
    • NPS Predictor
    • Churn Reduction
    • FCR Booster
    Linkedin
  • Locations

    Discover our global network locations

    • United States
    • Honduras
    • Mexico
    • Work from home
    • EMEA
    • United Kingdom
    • Ireland
    • Bulgaria
    • South Africa
    • India
    • Philippines
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
    Navigation-Bottom-Element
    Location1-img
    Location2-img
    Location3-img
    Location4-img
    Location5-img
    Location6-img
  • Insights

    Stay informed. Stay ahead.

    • All
    • Blogs
    • Case Studies
    • Healthcare Insights
    • Videos
    • Whitepapers
    • Glossary
    Latest whitepaper

    Reimagine Customer Experience Management on Social Media

    Download
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Business outcomes
    that underpin your growth

    Watch video
  • Careers

    Experience a new world of work

    • Life @ ResultsCX
    • Our Values
    • Careers Blog

    Explore Opportunities

    • United States
    • Honduras
    • Mexico
    • Philippines
    • Bulgaria
    • India
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
  • ESG

    For a better tomorrow

    • Environmental, Social, And Governance
    • Corporate Social Responsibility
    • R.E.A.L. Women
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
  • Why ResultsCX

    The ResultsCX difference

    • About us
    • Our Story
    • Leadership
    • R.E.A.L. Women
    • Technology Partners
    • Awards
    • News
    • Technology & Security
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Values that guide
    our teams everyday

    Watch video
  • UK / EMEA

    UK/EMEA

    • Banking
    • General Insurance
    • Consumer Credit
    • Fintech
    • Utilities
    • Private Equity
    • Start up/Scale up
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Values that guide
    our teams everyday

    Watch video
talk to us
Home
Glossary
Artificial Intelligence

Artificial Intelligence

What is Artificial Intelligence (AI)?

Artificial intelligence is the simulation of human intelligence by machines using advanced analytics and logic-based techniques, including machine learning, to interpret data, automate decisions, and take actions. AI applications – including Natural Language Processing (NLP), speech recognition, and machine vision – focus on enabling cognitive skills like learning, reasoning, and self-correction. Because of its ability to process massive data sets, AI can perform tasks faster and more accurately than humans, especially repetitive, detail-oriented ones.

AI in customer service

Benefits of AI

AI’s has become crucial to business success today. It promotes human-machine collaboration, improves efficiency and productivity, drives innovation, and helps identify opportunities, enabling organizations to outperform.

  • Ability to perform large volume of data and tasks quickly and accurately.
  • Scalable and predictive platform enables rapid responses to evolving customer and market requirements.
  • Augments and improves human productivity, allowing humans to focus on high value tasks.
  • Delivers accurate and consistent results.

Artificial Intelligence in customer experience: Use cases

Leverage AI-powered chatbots for 24/7 service.

Deploy AI-driven knowledgebases to guide agents to the right information and next best actions.

Better understand the voice of the customer through Natural Language Processing.

Convert structured data into unstructured data for rapid insights.

Artificial Intelligence: Featured content

Analytics-and-consulting
Play Video
Get Your Data Working For Your Business
Play Video

Video

May 21, 2023

Analytics-Boost-Customer-Retention

Analytics Boosts Customer Retention and Increases Annual Revenue by $1.27 Million for Streaming Media Giant

Operational Excellence

Case Study

March 15, 2023

Leading-Retailer-Leans-into-Customer

Leading Retailer Leans into Customer Interaction Analytics to Improve CSAT by 91%

Customer Journey Mapping

Case Study

March 15, 2023

Artificial Intelligence related solutions

Improve customer experience  with AI-led CX solutions.

RCX-AI-Operations-Bots-min

AI Operations & Bots

Self-learning-bg-image

Self-Learning Knowledgebase UI

supercharge-agents-bg

SupportPredict Agent AI

redefine-customer
Redefine
Customer
Experience
Strategies

Talk to us

Home
Outcomes
Insights
Careers
ESG
About Us
Contact

©2023 All Rights Reserved. ResultsCX

Privacy Policy
Site Map