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Home
Glossary
AI OPS

AIOps

What is AIOps?

Artificial intelligence for IT operations (AIOps) is the application of AI capabilities, such as natural language processing (NLP) and machine learning (ML), to automate and streamline operational workflows. AIOps solutions integrate multiple manual operations tools into a single intelligent platform, leveraging automation, machine learning, and analytics. The result: ability to transition from reactive to proactive and predictive management of operations.

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Benefits of AIOps

AIOps helps businesses recognize issues more quickly and accurately than humans and streamline interactions between groups.

  • Time savings: Reduces the time spent on mundane tasks and routine alerts.
  • Continuous monitoring. AIOps tools facilitate automated 24/7 monitoring, allowing humans to focus on high value activities.
  • Digital transformation. By providing the technological infrastructure, AIOps platforms drive digital transformation for more agile, flexible, and secure operations.  
  •  Cost reduction. By automating and optimizing operations and processes, it helps organizations minimize customer service expenses.
  • Increased collaboration. Using tailored reports and dashboards, AIOps improves collaboration and workflow between teams.

AIOps in CX: Use cases

Process automation – back office, after call work

Performance monitoring

Agent in work – Next best actions

Understanding customer needs

AIOps: Featured content

Analytics-and-consulting
Play Video
Get Your Data Working For Your Business
Play Video

Video

May 21, 2023

Analytics-Boost-Customer-Retention

Analytics Boosts Customer Retention and Increases Annual Revenue by $1.27 Million for Streaming Media Giant

Operational Excellence

Case Study

March 15, 2023

Leading-Retailer-Leans-into-Customer

Leading Retailer Leans into Customer Interaction Analytics to Improve CSAT by 91%

Customer Journey Mapping

Case Study

March 15, 2023

AIOps related solutions

Offload routine tasks and improve agent productivity and performance.

RCX-AI-Operations-Bots-min

AI Operations & Bots

SupportPredict Agent AI

churn prediction

Business Process Optimization

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