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Modern consumers prefer the ease, convenience, and speed of digital engagement. But merely adding SMS texting here and web chat there is not enough.
Creating a frictionless omnichannel experience is key to saving customers time and effort, in turn increasing satisfaction and loyalty.
Whether it’s helping you better understand your customers, design seamless omnichannel journeys, or hire, train and empower agents, our technology driven solutions bring amazing experiences to life.
44%
Reduction in cost per scheduled appointment
50%
Monthly retention rate
220%
Increase in annual sales
60%
Increased NPS scores
Across Awareness, Consideration, Acquisition, Service, and Loyalty
Top of peer group security ranking, HIPAA HITRUST Certification, PCI-DSS, FFIEC, SOC I, SOC II, GLBA
Seamless and contextual multi-geo support
Data-driven operations, multi-channel efficiencies, and cross-sell and upsell to grow customer lifetime value
Stellar seasonal ramp record, AI-enhanced onboarding, proven agent incentive structures, and prescriptive sales coaching
Core best practice operations across all aspects of customer support
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
