Customer care & retention

Drive results that matter – customer satisfaction and loyalty

Customer satisfaction and loyalty

Inspiring brand loyalty with smart customer support

Great customer experiences happen by design. Our resolution-centered Customer Care and Retention solution is purpose-built to do just that.

It leverages a mix of digital pathways, agent expertise, AI, automation, and analytics to meet your customers where they are and offer them quick and accurate support. The optimal combination provides fast, low-cost resolution to consumers who prefer digital pathways, while making agent care available to those who need or prefer human support.

Regardless of the pathway your customers choose, the solution facilitates seamless omnichannel experiences, turning customers into brand fans.

#ResultsMatter

Revenue Acceleration

Digitally-led CX strategies, solutions, tools, and accelerators to advance growth and revenues

Cost Optimization

Omnichannel strategies, resolution-centered approach, and innovative workforce management toolkit to keep a lid on costs

Enhanced Experience

Seamless, responsive, and data-driven experiences that keep customers coming back

Make social media your CX superpower

Reimagine Customer Experience on Social Media

For a leading retailer

A 19.6% reduction in AHT over the first two months
A steady customer satisfaction rate of 91%, followed by an upward trend at the 75-day mark
A 67% decrease in speed to proficiency for new hires driven by on-the-spot coaching
A 14% improvement in quality scores