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How can you ensure your customer service operations are firing on all cylinders? Empowering agents with the right tools and knowledge and improving process efficiency are key.
Use our cross domain CX expertise and next-gen solutions to understand where to focus agents, how to empower them, and which processes to redesign.
Our holistic solutions span the entire spectrum–from hiring and training fit-for-purpose agents to empowering them with real time insights and automating workflows.
$1+Bn
Projected annual savings
80%
Reduction in new hire training time
75%
Reduction in manual processing time
20%-30%
Reduction in average wait time
Contact center optimization is a continual improvement process. It requires businesses to fine tune both the customer experience (CX) as well as the employee experience (EX). To achieve this, we focus on five critical areas.
We believe in caring for our agents beyond work, so they can deliver positive customer experiences every day. We do this by creating a healthy and safe working environment, monitoring employee wellness, deploying wellness interventions and initiatives, and providing access to a variety of critical resources, including self-help content and 24/7 access to clinical expertise.
Across Awareness, Consideration, Acquisition, Service, and Loyalty
Top of peer group security ranking, HIPAA HITRUST Certification, PCI-DSS, FFIEC, SOC I, SOC II, GLBA
Seamless and contextual multi-geo support
Data-driven operations, multi-channel efficiencies, and cross-sell and upsell to grow customer lifetime value
Stellar seasonal ramp record, AI-enhanced onboarding, proven agent incentive structures, and prescriptive sales coaching
Core best practice operations across all aspects of customer support
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
