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In a crowded market with high churn, tightening margins, and ever-evolving regulations, Media and Telecom brands need more than short-term retention. They need sustainable, scalable growth. This means transforming every subscriber touchpoint into a moment that builds loyalty, lifts ARPU, and creates lasting competitive advantage.
With 30+ years of Telecom & Media CXM leadership, ResultsCX helps you transform routine support interactions into opportunities to upsell/cross-sell and deepen customer loyalty. Our Agent AI, speech analytics, and real-time reporting solutions accelerate speed-to-proficiency for thousands of agents, improving efficiency and strengthening engagement at every step. At the same time, flexible delivery models – nearshore, offshore, domestic and onsite – ensure you get the right solution, in the right place, at the right cost.
The result? Stronger agent performance, higher satisfaction, and increased ARPU for sustainable growth.
Combat churn with full-lifecycle strategies, AI-assisted save scripts, and agents trained in consultative selling—not just care. Proven with global telecom and media brands, our approach drives higher net saves and protects ARPU, without relying on heavy incentives.
Drive revenue with a low-cost, high-impact, and low-CAC channel that keeps NPS high. Our TCPA-compliant outbound engine delivers 6x higher RPCs and scales up to 180 calls per hour.
Tackle low connect rates and regulatory risk with AI-enhanced outreach, right time-to-connect data, and expert-managed dialer ops. With just 60 specialists, we’ve serviced 3M+ accounts, tripled conversion in eight weeks, and cut idle time delivering smarter, faster, fully compliant collections at scale.
Pinpoint root causes and boost loyalty with interaction and verbatim analytics that upskill agents and drive proactive care. Our segmentation-led approach reduces passives and detractors early even when the first touchpoint begins with a complaint.
Resolve issues and upsell with empathy—boosting RGUs and ARPU through a seamless, subscriber-first experience. AI ensures consistency and scale across every interaction.
Enhance your digital CX with 25,000+ skilled customer experience associates, delivering seamless, personalized journeys with the human touch subscribers expect.
Engagement hubs
Calls handled annually
In today’s telecom & media landscape, retention isn’t just about giving the best offer. It’s about having the right conversation. Customers expect more than discounts. Read how leading telecom & media brands are rethinking retention, beyond the offer.
Deploy powerful bot, self-service, and AI capabilities that remove friction, automate routine tasks, and help subscribers resolve simple issues on their own. Intelligent routing further ensures they reach the right resource the first time.
Tap into next-gen agent-assist tools, knowledge bases, and AI-driven decision support. We help you implement, integrate, or optimize these tools to elevate both agent performance and subscriber experience.
Enhance chat, messaging, and other digital channels through advanced quality analytics and multilingual capabilities — improving clarity, consistency, and subscriber satisfaction across all digital interactions.
Equip your frontline to resolve issues correctly the first time, reducing repeat contacts and improving loyalty with a blend of skilled agents, strong knowledge management, and analytics that uncover root causes.
Leverage predictive, sentiment, and interaction analytics to identify friction points before they escalate. We enable automated outreach, timely notifications, and personalized interventions to create a more proactive engagement model.
Sharpen your focus on WFM, training, upskilling, planning, and real-time guidance for faster agent ramp-up, stronger delivery, and consistently higher service quality.
Create a seamless, reliable, and truly omnichannel customer experience with integrated digital and human support, multilingual operations, and analytics-driven consistency across channels.
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
Even as the Telecom industry continues to experience solid growth, heightened competition, rapid commoditization, and consumer demand for hyper personalized experiences threaten to erode margins. One misstep, at any stage of the customer journey – be it during onboarding, billing, or tech support – can drive customers into the arms of the competition.
Clearly, overhauling Customer Experience Management (CXM) strategies is key to service providers’ survival and growth. Traditional customer service paradigms will not cut it anymore. Success lies in adopting digital-first engagement driven by technologies such as Robotic Process Automation (RPA) and AI, while simultaneously developing an in-depth understanding of evolving customer expectations using analytics.
This whitepaper dissects the pressing CX challenges confronting the Telecom industry. It also unveils transformative strategies that can help service providers not only meet but also anticipate and exceed customer expectations.
Join us on this exploratory journey as we chart the roadmap for next-gen Telecom experiences. You'll uncover the nuances of prioritizing digital investments, designing holistic CX journeys, and creating omnichannel experiences, to convert customers into brand ambassadors.
Download the whitepaper now and lead the new CX paradigm!
Even as the Telecom industry continues to experience solid growth, heightened competition, rapid commoditization, and consumer demand for hyper personalized experiences threaten to erode margins. One misstep, at any stage of the customer journey – be it during onboarding, billing, or tech support – can drive customers into the arms of the competition.
Clearly, overhauling Customer Experience Management (CXM) strategies is key to service providers’ survival and growth. Traditional customer service paradigms will not cut it anymore. Success lies in adopting digital-first engagement driven by technologies such as Robotic Process Automation (RPA) and AI, while simultaneously developing an in-depth understanding of evolving customer expectations using analytics.
This whitepaper dissects the pressing CX challenges confronting the Telecom industry. It also unveils transformative strategies that can help service providers not only meet but also anticipate and exceed customer expectations.
Join us on this exploratory journey as we chart the roadmap for next-gen Telecom experiences. You'll uncover the nuances of prioritizing digital investments, designing holistic CX journeys, and creating omnichannel experiences, to convert customers into brand ambassadors.
Download the whitepaper now and lead the new CX paradigm!
