Global expertise with a local approach
 At ResultsCX Bulgaria, we specialise in complex customer contact operations and technical support, combining global expertise with a local approach. With delivery centres in Plovdiv and Sofia, we provide high-performance, scalable solutions that drive results.Â
Whether you’re a local company looking for global experience with a local touch, or an international business seeking a trusted nearshore/offshore provider, we have the expertise to support you.Â
#ResultsMatter
Multilingual technical support for a global learning provider
A leading education technology company needed 24/7 multilingual support across multiple channels. Our solution delivered:
A stable, highly skilled team, with some agents on the account for seven years+
High-Performance Outbound Sales Expertise
Industry-leading sales conversion rates
Customer retention strategies that drive long-term loyalty
Why choose ResultsCX Bulgaria?
Experts in complex contact centre operations
We specialise in handling high-value, high-touch customer interactions where precision and expertise are critical. With a strong focus on quality, efficiency, and compliance, we help businesses enhance customer experience, drive retention, and achieve commercial success
Global strength with a local mindset
With deep European market expertise, we combine industry-leading methodologies, technology, and automation with an understanding of regional regulations, languages, and customer expectations.
Scalable & cost-effective solutions
Whether you need specialist high-complexity support or large-scale technical service operations, we provide agile, cost-efficient solutions that maximise efficiency without compromising on compliance or customer satisfaction.
A trusted partner for complex high-value customer support
ResultsCX Bulgaria is a leader in complex customer operations, providing businesses with the expertise, scalability, and regulatory confidence needed to deliver outstanding customer experiences.Â
80%+ Customer Satisfaction (CSAT) sustained year-round
50%+ reduction in attrition for enduring expertise
A stable, highly skilled team, with some agents on the account for seven years+
A trusted partner for complex, high-value customer support
ResultsCX Bulgaria is a leader in complex customer operations, providing businesses with the expertise, scalability, and regulatory confidence needed to deliver outstanding customer experiences.Â