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Every interaction with a health plan member is a chance to improve healthcare outcomes—and to make a lasting impact. For 13 years, we’ve proudly partnered with a top 10 Health Plan and long-term Medicare Advantage provider. And when they faced a major challenge with their care gap outreach—high costs on outbound calls with underwhelming results—they turned to us for a solution.
As their trusted strategic partner, we rolled up our sleeves, reimagined the approach, and delivered game-changing results. Curious about the impact? See how we turned their challenge into a success story!
Promoting preventive and maintenance care appointments empowers members to lead healthier and productive lives, reduces dependence on costly emergency care, and saves payers millions of dollars annually. Understanding our client’s challenges, we developed a tailored, empathetic solution that leveraged advanced technology and a highly skilled workforce. Our approach increased scheduled appointments year over year and lowered costs.
Facilitating patient education, empowerment, and care coordination was a top priority for the health plan. However, their previous program was incurring substantial costs without delivering adequate impact.
We collaborated with the health plan to design a targeted solution for members with pre-existing conditions, enhancing care utilization and outcomes.
80% - 2022
57% - 2023
55% - 2022
34% - 2023