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The combination of an election year, increased competition, and ongoing regulatory changes is creating a disruptive environment, making it more difficult for plans to attract new members and maintain satisfaction among existing ones. Quickly ramping up your agents while staying updated on changing regulations is no small feat.
For over 20 years, we’ve helped leading health plans deliver tailored experiences, boosting member satisfaction, building loyalty, and driving growth through
Scalability and Flexibility : Our services are built to grow with you, allowing you to stay ahead in a rapidly changing landscape.
Member-Centered Innovation : We focus on developing solutions that prioritize the member experience, leveraging technology to accommodate diverse customer needs.
Ongoing Support and Training : Our continuous support and updates ensure that our healthcare clients have the tools they need to meet evolving challenges.
Comprehensive expertise in hiring, training, operational execution, and workforce management
Flexible engagement model addresses issues, analyzes CX challenges, and promotes collaboration
Rapid ramp up and go live to successfully navigate ever-changing and dynamic landscape
Dedicated CMS Task Force that focuses solely on driving 5-Star Ratings for our MA clients
Specially trained member retention unit to proactively target existing members, especially those prone to switching, to improve retention and improve plan performance in a tough market.
93.3% conversion rate with a 92.17% save rate.
Surpassed AEP conversion goals by 110% and OEP goals by 118%
35% conversion rate
Empowered agents deliver better service, have longer tenures, and significantly boost the member experience. We utilize our AI-driven chatbot Olivia to ensure smooth agent onboarding and offboarding and automated agent license management and reporting for greater efficiencies. Meanwhile, our Personalized Adaptive Learning tool fast-tracks agent training and satisfaction.
See how we help leading health plans stay ahead every season
For over 20 years, we’ve helped leading health plans deliver tailored experiences, boosting member satisfaction, building loyalty, and driving growth.
Scalability and Flexibility : Our services are built to grow with you, allowing you to stay ahead in a rapidly changing landscape.
Member-Centered Innovation : We focus on developing solutions that prioritize the member experience, leveraging technology to accommodate diverse customer needs.
Ongoing Support and Training : Our continuous support and updates ensure that our healthcare clients have the tools they need to meet evolving challenges.
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
