Knowledge as a Service

What is Knowledge as a Service?

Knowledge as a Service (KaaS) integrates technology and human expertise to offer a holistic solution. It involves using advanced algorithms, artificial intelligence, and cloud computing infrastructure alongside human professionals who provide their knowledge and insights. KaaS is delivered through a cloud-based platform or software solution that enables users to access knowledge resources and expertise, when and where needed.

Benefits of Knowledge as a Service

Efficiency and cost effectiveness – Create easy, efficient, and cost-effective access to top-notch expertise, without investing in additional resources or building in-house infrastructure.
Decision-making support – Empower your employees with the knowledge they need to make informed decisions. This is especially crucial in CX where timely and accurate information is a key factor in enabling agents to deliver memorable experiences.
Increased agility, scalability, and collaboration – Quickly scale access to the knowledge employees need, when they need it, for improved agility and collaboration across locations and time zones.
Improved employee morale and retention – Ensure employees don’t have to spend time searching for information or answers with readily accessible information, resulting in increased productivity and satisfaction.
Improved CX – Enable faster resolution times and improve customer satisfaction and experience, with easy navigation and access to in-depth knowledge.