Explore Opportunities
Recognition highlights company’s success in Mexico’s thriving CX market; signifies future growth potential
FORT LAUDERDALE, Fla. March 20, 2024 – ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as a ‘Promising Provider’ in the ‘CXM services in Mexico’ category of Everest Group’s Service Provider Compass™ – Global Services Delivery from Mexico report. This distinction highlights the company’s employee satisfaction and expansion into Mexico, reflecting its successful nearshore capabilities that meet client demands and provide strategic advantages.
“By opening two sites in Mexico, one of Latin America’s largest economies, we’ve been able to broaden our reach in providing CX solutions across industries,” said Rajesh Subramaniam, CEO of ResultsCX. “This report underlines our belief that cultivating a positive work environment is essential to the success that leads to this type of expansion, and we continue to prioritize supporting our staff.”
The report, which is based on information gathered from public sources and proprietary databases, specifically highlights ResultsCX’s above average employee satisfaction scores, as well as good diversity and inclusion initiatives and career prospects. The report also acknowledges Mexico’s affordability and accessibility, which were driving factors in ResultsCX’s forward-thinking strategy to establish contact centers in Hermosillo and Monterrey.
“ResultsCX’s emphasis on diversity and inclusion and enabling a conducive remote work environment strengthens its employer brand perception in Mexico,” observed Sakshi Garg, Vice President, Everest Group. “Strategically positioned in key cities in Mexico, ResultsCX leverages local expertise for customer experience management and is committed to fostering a vibrant culture.”
ResultsCX’s presence in Mexico is just one example of its global expansion; the company also opened a hub in Honduras and acquired European businesses Huntswood, 60K, and Zevas. Its leadership team continues to look ahead at additional growth opportunities.
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 130+ global brands, including Fortune 100 and FTSE 250 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries.
Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 21,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers. For more information about ResultsCX and its award-winning customer experience solutions, please visit www.resultscx.com.
Media Contact
Karina Stabile
Aria Marketing for ResultsCX
(516) 317-5835
kstabile@ariamarketing.com
Take Action Now!
