A facet of Artificial Intelligence, Natural Language Processing (NLP) techniques refers to the capability of a computer program to understand human language, written or spoken. NLP solutions use microphones to collect audio and programs to read and process the inputs, finally converting them into code that can be understood by computers. With businesses collecting and storing vast amounts of information in unstructured formats such as text-heavy data or voice recordings, NLP tools and platforms plays a critical role in analyzing them and generating valuable insights.