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Case Study
Digital CX Transformation
Saves Financial Services Client $1 Million Annually
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Global Footwear Brand Leverages a Resilient Operating Model: Achieves
97+% Volume Forecasting Accuracy and Unlocks $1.32 Mn in Savings
Digital CX
Case Study
May 4, 2026
Premier Home Warranty Company Achieves
95% Quality and 4.7 CSAT
with AI-Enabled Training and Dashboards
Digital CX
Case Study
April 1, 2026
Home warranty provider drives
23% faster resolutions and 50% conversions with seamless sales and service support
Case Study
April 30, 2025
US-based Entertainment Enterprise
Lowers the Cost of Support and Improves Agent Performance
by Implementing a Uniquely Creative Staffing Model
Case Study
March 7, 2025
Guiding
CX Transformation: Crafting Technology Roadmap
for Global Tire Manufacturer’s US Retail Network
Case Study
June 5, 2024
Leading Shoe Brand Tackles Customer Backlog, Ensures Peak Season Readiness, and
Scales CX Operations to Support Growth
Case Study
May 31, 2024
Fortune 500 Retailer
Recovers $34 Million in Sales and Prevents $27 Million in Losses
with Expert BackOffice Order Verification
Operational Excellence
Case Study
September 29, 2023
AI Enabled Training
Drives 16% Retail Sales Growth
for Home Delivery Food Retailer During Call Volume Surge
Conversational AI
Case Study
March 15, 2023
Gaming Retailer
Boosts NPS by 30% and CSAT by 17%
During Holiday Rush with Conversational AI and Analytics
Conversational AI
Case Study
March 15, 2023
Retail Giant Reimagines Agent Training,
Accelerates KPI Achievement by 67%
Operational Excellence
Case Study
March 15, 2023
Leading Retailer Leans into Customer Interaction Analytics to
Improve CSAT by 91%
Customer Journey Mapping
Case Study
March 15, 2023
Retailer Expands Support Channels and Availability,
Increasing Online Sales by 36%
Omnichannel
Case Study
May 4, 2023
Global Fitness Retailer Adds Language and Channel Capacity,
Achieving 50% Monthly Customer Retention
Multilingual
Case Study
May 4, 2023
Travel Conglomerate Used Analytics to Improve Self-Service,
Reducing Customer Contact Volume by 30%
Omnichannel
Case Study
May 4, 2023
Low-cost Airline Uses
Analytics to Improve CSAT by 18%
Multilingual
Case Study
May 4, 2023
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