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Case Study

Digital CX Transformation Saves Financial Services Client $1 Million Annually

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Home warranty provider drives 23% faster resolutions and 50% conversions with seamless sales and service support

Case Study

April 30, 2025

Complaints review boosts first-contact resolution by 85% for a UK energy supplier

Case Study

April 11, 2025

Fortune 500 Insurer Cuts Costs by more than 39% and Elevates Service with Agent Performance Optimization and QA Enhancements

Operational Excellence

Case Study

April 11, 2025

Tailored self-service solution unlocks 20% cost savings while boosting operational efficiency and customer satisfaction for a leading telecom company

Digital CX

Case Study

April 8, 2025

US-based Entertainment Enterprise Lowers the Cost of Support and Improves Agent Performance by Implementing a Uniquely Creative Staffing Model

Case Study

March 7, 2025

AI-Driven Agent Assist Unlocks Value for a Leading Telecoms Provider

Case Study

February 18, 2025

Optimising Fraud Risk for a Global Bank | £2.4 Million in Annual Savings

Case Study

February 18, 2025

Driving Efficiency for a Financial Services Firm | £800,000 in Annual Savings

Case Study

February 18, 2025

ResultsCX Delivers Exceptional Sales and Growth For a Telecom Giant Through 17-year Partnership

Case Study

January 17, 2025

AI-driven Agent Assist drives 50% faster agent onboarding and 20% AHT reduction in just two months for a telecom giant

Conversational AI

Case Study

September 27, 2024

Global Bank Transforms Collections: Cuts Complaints by 44% and Realizes 500K in Surplus Training Budget

Case Study

July 9, 2024

Global Bank Powers Through Backlogs, Boosts Customer Satisfaction and Fraud Prevention

Case Study

July 9, 2024

Agile Workforce Strategies Propel Footwear Giant, Erasing Order Backlogs and Slashing $1.4 Million in Costs Annually

Case Study

June 10, 2024

24/7 Trilingual Tech Support: Driving Down Attrition and Costs for a Global Learning Pioneer

Case Study

June 6, 2024

Guiding CX Transformation: Crafting Technology Roadmap for Global Tire Manufacturer’s US Retail Network

Case Study

June 5, 2024

Leading Shoe Brand Tackles Customer Backlog, Ensures Peak Season Readiness, and Scales CX Operations to Support Growth

Case Study

May 31, 2024

Health and Wellness Benefit Provider Boosts CSAT to Over 94% Leveraging Agent AI and Chatbots

Case Study

May 9, 2024

Leading Telecom Provider Achieves A $10 Million Annual Increase While Scaling Operations by Over 300%

Case Study

April 12, 2024

Award-winning Intelligent Automation Solution Helps Leading Health Plan Reduce Agent Onboarding and Offboarding time by 50%

Case Study

April 3, 2024

Optimized Social Experience Management Helps a Streaming Entertainment Giant Slash AHT by 54% and Improve Service Level by 21%

Case Study

April 3, 2024

AI Bot Accelerates Agent Learning Curve and Drives 33% Reduction in Negative Customer Responses Around

Conversational AI

Case Study

March 26, 2024

Frictionless Retention Support Helps Streaming Entertainment Company Improve Loyalty and Generate $1.7 M in Additional Revenues

Case Study

March 26, 2024

ResultsCX CMS Taskforce Drives Multiple Health Plans to 5-Star Ratings Success

Medicare

Case Study

March 25, 2024

Appointment-Setting-Campaign-for-Health-Plan-Exceeds-Goal-by-45%

Omnichannel Engagement Boosts Member Appointments 2.8X and Cuts Costs by 70% in Two Years

Digital CX

Case Study

March 20, 2024

Fintech Giant Capitalizes on Untapped Markets Across Europe and Uncovers $30M in Additional Revenue

Case Study

February 21, 2024

Customer-Care-Media

Leading Bank Boosts Promise to Pay Rate by 22% While Reducing Costs by 15% and Improving CSAT

Case Study

November 30, 2023

Retail-Backoffice-Case-Study-Image

Leading Retailer Saves $3+ Million Annually with Expert Back Office Order Verification Team

Operational Excellence

Case Study

September 29, 2023

Tax-Accounting-BPO

ResultsCX Partners With Tax Prep Leader 10 Years Running; Emerges the Top Performing Vendor for Five Consecutive Seasons

Case Study

September 4, 2023

Back Office Engagement Achieves Near 100% Accuracy for Prepaid Wireless Business

Case Study

September 4, 2023

ResultsCX’s Largest Seasonal Ramp Surpasses Medicare Advantage Clients’ Conversion Goals

Enrollment

Case Study

July 26, 2023

Healthcare Client uses Agent AI and Chat Bots to Achieve a Faster Speed to Proficiency, Better Quality and Drive CSAT of 93.34%

Digital CX

Case Study

July 25, 2023

Training Innovation Helps Health Plan Client Reduce member Escalations by 54% during Cyclical Events

Medicare

Case Study

July 21, 2023

Outbound Soft Collections Program Ensures 50% of Lapsed Members Recover Medicare Drug Coverage

Medicare

Case Study

July 11, 2023

Improving Call Flow for Health Plan Client Increased Sales Conversions by 140%

Medicare

Case Study

July 11, 2023

CMS-Taskforce-Helps-Health-Plan-Clients-Improve-5-Star-Survey-Ratings

CMS Taskforce Helps Health Plan Clients Improve 5-Star Survey Ratings

Medicare

Case Study

March 30, 2023

AI-Enabled-Training-Drives

AI Enabled Training Drives 16% Retail Sales Growth for Home Delivery Food Retailer During Call Volume Surge

Conversational AI

Case Study

March 15, 2023

Gaming-Retailer-Boosts-NPS

Gaming Retailer Boosts NPS by 30% and CSAT by 17% During Holiday Rush with Conversational AI and Analytics

Conversational AI

Case Study

March 15, 2023

Analytics-Boost-Customer-Retention

Analytics Boosts Customer Retention and Increases Annual Revenue by $1.27 Million for Streaming Media Giant

Operational Excellence

Case Study

March 15, 2023

Leading-Health-Plan-Elevates-CSAT

Leading Health Plan Elevates CSAT by 12% With Conversational AI During Annual Enrollment

Conversational AI

Case Study

March 15, 2023

Retail-Giant-Reimagines-Agent-Training

Retail Giant Reimagines Agent Training, Accelerates KPI Achievement by 67%

Operational Excellence

Case Study

March 15, 2023

Agent-Training-Coupled-with-Consultative-Sales-Approach

Agent Training Coupled with Consultative Sales Approach for MSO Client Increased Annual Total Sales by 220%

People & Culture

Case Study

March 15, 2023

Leading-Retailer-Leans-into-Customer

Leading Retailer Leans into Customer Interaction Analytics to Improve CSAT by 91%

Customer Journey Mapping

Case Study

March 15, 2023

Innovative-Surge-Staffing-Strategy

Innovative Surge Staffing Strategy Nets Cost Savings for Streaming Media Brand While Reducing AHT by 12%

Operational Excellence

Case Study

March 15, 2023

Digital-CX-Transformation-Saves-Financial-Services

Digital CX Transformation Saves Financial Services Client $1 Million Annually

Digital CX

Case Study

March 10, 2023

Automation-Helps -Health-Plans-Improve-Agent-License

Automation Helps Health Plans Improve Agent License Management and Reduce Reporting Time by 75%

Enrollment

Case Study

March 30, 2023

Offshore-Managed-Medicare-Claims-Work-Achieves-Near-100%-Accuracy

Offshore Managed Medicare Claims Work Achieves Near 100% Accuracy

Claims Processing

Case Study

March 30, 2023

CMS-Taskforce-Helps-Health-Plan-Clients-Improve-5-Star-Survey-Ratings

CMS Taskforce Helps Health Plan Clients Improve 5-Star Survey Ratings

Medicare

Case Study

March 30, 2023

Health-Insurer-Member-Service-Plan-Boosts-NPS-12%-with-Analytics

Health Insurer’s Member Service Plan Boosts NPS 12% with Analytics

Operational Excellence

Case Study

March 30, 2023

Outbound-Offers-Convert-Initially-Rejected-Cable-Customers-and-Improve-NPS-by-nearly-60%

Outbound Offers Convert Initially Rejected Cable Customers and Improve NPS by Nearly 60%

Outbound

Case Study

March 30, 2023

Media-Client-Speeds-Up-Resolution-with-Outbound-Calls

Media Client Speeds Up Resolution with Outbound Calls, Reducing AHT by 100 seconds and Increasing CSAT by 8%

Outbound

Case Study

March 30, 2023

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