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Our clients benefit from

Sustainable growth

Customer acquisition focused on building valuable connections, reducing churn, connecting with dormant customers and delivering up to 200% of revenue targets

End-to-end, omni-channel service

An omni-channel approach to B2B and B2C sales ensures consistent, high-quality customer experience across all touchpoints

Regulated sales

We execute sales for regulated firms through our proprietary permissions or as an appointed representative

In and outbound sales

Our team excels in both inbound and outbound sales, delivering data strategies where required

Retentions and renewals

We increase customer retention, building trust and turning this into greater customer loyalty

Packaged products

We upsell and promote packaged products to suitable customers, tailoring recommendations aligned to customers’ goals and circumstances

Innovative strategies

We never stop seeking to add value, and recommend improvements to process, data strategy, contact strategy, training, resourcing, governance and more based on our deep expertise

Why Choose ResultsCX?

Experienced sales professionals

Our team comprises high-calibre sales Agents, quality assurance experts and dedicated, experienced leadership, ensuring quality delivery

Training and competency

Comprehensive training in your products and brand ensures that every conversation reflects your brand, values and tone of voice

AI and technology

We leverage the latest technology, including dynamic campaign design, behavioural and sentiment analysis and secure payment functionality, resulting in smarter, data-driven interactions and higher conversion rates

Customised and compliant solutions

We design bespoke solutions and measure the metrics which accurately demonstrate performance, providing you with detailed insight and allowing us to target improvements in a flexible manner

Proven track record

Over 28 years of experience supporting numerous clients, including 20% of the FTSE 100, world-class Net Promoter Score, and an 85% client re-engagement rate

Flexible and scalable

Global location strategy and local expertise to best serve your business and customers and balance your costs

Recent success Stories

Global payment firm

£25m annual revenue achieved by our team for our client, a global technology and payments firm, which represents 130% of revenue targets

Energy and telecoms provider

We transformed the sales performance of a multi-service provider, reducing abandoned calls by 80% and increasing sales conversion by 20%

Life insurance distributor

Our rapid deployment and deep-dive insights led to a 20% uplift in contact volumes and a 15% increase in sales conversion

Leading subscription service

We deployed over 350 FTE to deliver sales for a subscription-based TV and entertainment service, with a sales conversion rate which tracked xx% above target

Get started with ResultsCX

Partner with ResultsCX to elevate your sales performance and achieve your business goals. Contact us today to learn more about our sales support services and how we can help you succeed.

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