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Providing remarkable customer experiences is the mission that guides everything we do on behalf of our clients. It’s in our DNA. Recently, our client Comcast Business highlighted one of our colleagues for her outstanding contributions to their customer acquisition and retention program.
Andrea Adkins Applauded for Client Retention Innovation
Comcast Business named ResultsCX Account Manager Andrea Adkins as a Q4 2022 winner of the OpsBeat Award, which recognizes individuals on the Operations Team who go above and beyond to support their sales partners.
Explaining why they chose Andrea for the OpsBeat award, the Comcast Business Solutions Advisor Program team lauded her for spearheading a new operation to ensure accounts with special circumstances are quickly and accurately renewed. “Andrea helped create the process and gives feedback as to what is working and what needs to be tweaked. It has been a pleasure to work with her on this new process,” Comcast Business said in the award announcement.
Andrea credits her exemplary customer service to two things—a passion for her work with ResultsCX clients and her innate curiosity. “To win an award for doing something I love is very humbling,” she explained. “I enjoy the challenge of learning new processes and techniques, and the ways to implement them into my daily interactions with my customers.”
Andrea’s recognition reflects ResultsCX’s deep commitment to simplifying and elevating customer experience every step of the way – for our clients as well as their end customers.
About the ResultsCX-Comcast Relationship
Starting in 2018, the Comcast Business channel program tasked us with client retention, making ResultsCX the default point-of-contact for Comcast Business sales partners when they are ready to renew. This transition helped eliminate channel conflicts over correct commission allotments and where to give credit for renewals. Behind the scenes, our agents adeptly handle renewals at each step, from providing quotes through contract signing and processing. To date, we’ve completed more than 10K contracts with over 1,100 partners for Comcast.