Customer acquisition

Insight-based and outcome-driven customer acquisition services

Driving growth across customer lifecycle with digital-first approach

Creating a high impact customer experience management (CXM) strategy starts with operational excellence. That’s where we come in. Our ability to drive CX excellence across industries enables us to apply similar successes to your sales driven programs.

We use a thoughtful combination of data and analytics guided technology solutions and CX expertise to manage your end-to-end customer journey – from sales and service to retention and win back. By understanding your business, your customers, and how they interact with your brand, we devise solutions that generate revenue, retain your customer base, and grow your business.

#ResultsMatter

18-year partnership with a leading American broadcasting company

Tier 1 Primary Metric - Cancel Rate Exceeding 103% to goal YTD

0 %

Inbound Sales Primary Metric - Weighted Gross Conversion Exceeding 104% to goal YTD

0 %

Sales YTD (105.9% of Client Target) & $12.1 Million in Revenue Generated from IB Sales YTD

0 M

Additional Incremental 83k sales, $800k in Revenue Generated YTD

0 K

Education publishing and assessment services

Pipeline Growth

0 M

New Revenue

0 M

Increase in Sales Efficacy

0 %

15-year partnership with a leading multinational telecommunications conglomerate

Sales and 204.7k IB Revenue Generating Units Sold YTD

0 K

OB Sales and 95.1k OB Revenue Generating Units Sold YTD

0 k

Back Office Order Fallout Management Sales and 567.8k Revenue Generating Units Sold YTD

0 K

Revenue Generated YTD

$ 0 M

Comprehensive solutions

Inbound New Customer Acquisition

Proven engagement practices that build trust and achieve higher conversion rates
Outbound Sales

Targeted dialing strategies that complement inbound campaigns, converting and maximizing marketing ROI
Upsell & Cross Sell

Maximized revenue per sale, ensuring customers can access all brand offerings, increasing customer loyalty
Retention

Personalized approach built on data-driven insights to drive brand loyalty
Renewals

Proactive approaches based on highly personalized customer interactions
Customer Win-back

Win-back strategies that reduce churn and strengthen loyalty

Make social media your CX superpower

Reimagine Customer Experience on Social Media

How we do it

We leverage a three-pronged approach – Staffing and Training, Analytics-led Sales, and Performance Management – to drive high impact digital contact center sales and customer acquisition outcomes.

Staffing & training

We understand that hiring the right agents and implementing engagement strategies that reward agents for their performance is crucial for the sustained success of a sales program.

Staffing

Building a ramp plan that meets the unique needs of your sales & retention program

Talent Acquisition

Hiring the right agents using AI driven alogorithm and purpose built profile

Training and Agent Development

Developing custom content based on business needs and training agents in our Consultative Selling Approach

Technology

Enhancing employee experience (EX) with technology for frictionless CX

Engagement & Performance

Real time agent engagement and monitoring, weekly governance, and recognition of top performers for higher retention

Analytics-led sales

We take a holistic approach to sales strategy, planning and analytics. Maintaining a sharp focus on real-time actionability helps us adapt strategy, opportunities, performance management, and staffing to your evolving needs.