RCX Rubraik Acxent - Voice Clarity

Every word clear, every voice their own

RCX Rubraik Acxent removes acoustic and conversational friction in real time, before it becomes a barrier to understanding. Bidirectional noise cancellation and two-way accent localization make every conversation clear for associate and customer alike — while each associate keeps their own authentic voice.

Clarity on both sides, in the associate's own voice

Even on a clear line, conversations break down. Background noise intrudes, echoes distract, and accent differences force the repetition that raises effort for everyone. RCX Rubraik Acxent removes that friction in real time, before it becomes a barrier. It cancels background noise, voices, and echoes bidirectionally, then localizes accents in both directions, so the associate understands the customer and the customer understands the associate.

Each associate keeps their own voice, with its tone, character, and expression unchanged. Every adjustment happens on the associate’s device in the moment, and nothing is recorded or stored — so clarity holds together with privacy.

What RCX Rubraik Acxent does

Bidirectional noise cancellation

Removes background noise, voices, and echoes on both sides of the conversation in real time, leaving only the associate and customer voices.

Room and acoustic echo removal

Eliminates room and acoustic echo from any environment, from a quiet home office to a busy operations floor.

Associate-side accent localization

Adapts the associate's accent in real time so customers understand them easily, while keeping the associate's natural voice unchanged.

Customer-side accent localization

Adapts incoming customer audio so associates comprehend any accent clearly, reducing repetition and cognitive load.

Authentic voice preserved

Keeps each associate's tone, character, and expression intact, so clarity never means losing the person behind the voice.

Automatic, real-time adaptation

Adjusts to accent and noise variability automatically as the conversation unfolds, with no manual selection or configuration.

On-device processing

Runs entirely on the associate's device in real time, with imperceptible latency and no workflow changes.

Nothing stored, private by design

Processes audio locally and stores no raw recording, keeping every conversation private and secure.

How we make it real

We deploy clarity where your interactions actually lose it.

We assess where acoustic and accent friction shows up in your operation — the repeats, clarifications, and handle-time drivers that signal conversations working harder than they should.

We deploy Acxent on the associate's device across the operation, with no workflow changes, no integration project, and no new data store.

We measure the change where it counts: fewer repeats, shorter handle time, lower customer effort, and higher confidence on every call.

Impact you can measure

Faster resolution, shorter handle time

Fewer repeats and clearer conversations.

Higher CSAT, lower customer effort

Easy, natural communication.

Reduced associate cognitive load

Greater confidence on every interaction.

Access to talent anywhere

Accent no longer stands as a barrier.

Private, on-device deployment

Adds no data-storage risk.

What sets us apart

Clarity in both directions: most tools clean up one side of the call; Acxent works for the associate and the customer alike

Authenticity preserved: accents are localized, never erased — each associate's tone, character, and expression stay their own

On-device and private by design: imperceptible latency, no recordings, no new data-storage risk

Part of the RCX Rubraik Suite — Acxent clears the line, Assist guides the conversation, and Audit holds every interaction to the standard

Ten connected capabilities for regulated customer operations

Rubraik combines deep domain understanding with responsible AI, connected capabilities and preserved evidence trails — helping firms improve performance while strengthening accuracy, control and accountability.

Rubraik Assist

Agent assist and conversation summarisation that brings the right answer into the flow of work.

Rubraik Automate

Agentic AI, RDA and RPA that remove routine, compliance-heavy work from the frontline.

Rubraik Analyze

Analytics and insight that turn interaction data into a connected, actionable view of risk, friction and performance.

Rubraik Audit

Automated quality oversight for compliance, consistency and behavioural insight across every interaction.

Rubraik Ascend

AI simulation and adaptive learning that help teams build readiness faster in high-stakes journeys.

Rubraik Achieve

AI performance enablement that extends coaching capacity and improves consistency at scale.

Rubraik Access

Real-time language support and multilingual assistance that help firms serve customers more clearly and inclusively.

Rubraik Acxent

Noise cancellation and language clarity that hold up on every call.

Rubraik Animate

Deploys AI-powered voice, chat, visual, and virtual agents across every member channel.

Rubraik Advise

Consulting and strategic advisory that turn AI capability into operating model change.

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