RCX Rubraik Audit - Quality Intelligence
Every interaction accountable
RCX Rubraik Audit accelerates quality and compliance across your customer operation — AI analysis across the full interaction stream, statistically rigorous evaluation, and domain experts calibrating every step. Findings flow straight into coaching, turning evaluation into action faster than manual review allows.
Quality acceleration, built on statistical rigor
Scoring every interaction stopped being the benchmark, and it never guaranteed accuracy. RCX Rubraik Audit puts AI to work across the full interaction stream, then targets evaluation on a statistically significant sample where the findings hold up. Domain experts calibrate the insights, validate the scoring, and hold results to a standard of accuracy and compliance that raw automation cannot reach on its own.Â
What RCX Rubraik Audit does
Automated scoring and evaluation
Applies prebuilt and fully customizable scorecards to measure compliance adherence, script and disclosure accuracy, and behavioral quality, with consistent scoring across every channel and team.
Compliance and risk detection
Identifies missed disclosures, script deviations, and regulatory or policy breaches, and prioritizes the highest-risk interactions so teams act on what matters most.
Behavioral and sentiment intelligence
Measures associate tone, empathy, and adherence alongside customer sentiment shifts, surfacing the behavioral drivers behind FCR, CSAT, and AHT
Explainable, evidence-based results
Backs every score with a traceable record of how it was reached and the evidence behind it, giving QA teams defensible documentation and reducing disputes over subjective scoring.
Root cause and trend analysis
Surfaces systemic issues across process, training, product, and policy, and tracks quality trends over time rather than one interaction at a time.
Human and AI interaction coverage
Applies a single quality standard across human associates and AI-assisted interactions, maintaining accountability as automation scales.
Closed-loop coaching and enablement
Routes findings directly into coaching, recognition, and improvement workflows, connecting quality data to measurable performance change.
Integration across the stack
Ingests interaction data from existing CCaaS, CRM, and WFM systems, applying consistent standards without rip and replace.
How we make it real
We take a structured approach to accelerating quality, so evaluation starts producing action in weeks, not quarters.
What sets us apart
Statistical rigor with human judgment: domain experts calibrate every insight, holding results to a standard raw automation cannot reach alone
Explainable by design: every score is traceable to its evidence, so results stand up to regulators, auditors, and associates alike
One standard for humans and AI: accountability that holds as automation scales across your operation
Part of the RCX Rubraik Suite — Audit holds every interaction, human or AI, to the standard; Achieve turns its findings into coaching; Analyze traces the patterns behind them
Impact you can measure
Lower compliance and reputational risk
Continuous, evidence-based monitoring.
Improved quality and customer experience
Consistent evaluation and targeted coaching.
Reduced cost to serve
Replaces blanket review with focused, data-driven coaching.
Faster audit readiness
Documentation generated as interactions are scored.
Ten connected capabilities for regulated customer operations
Rubraik combines deep domain understanding with responsible AI, connected capabilities and preserved evidence trails — helping firms improve performance while strengthening accuracy, control and accountability.
Rubraik Assist
Rubraik Automate
Rubraik Analyze
Rubraik Audit
Rubraik Ascend
Rubraik Achieve
Rubraik Access
Rubraik Animate
Rubraik Advise
Consulting and strategic advisory that turn AI capability into operating model change.
