RCX Rubraik Assist - In-Flow Intelligence
The right answer, in the flow of every conversation
RCX Rubraik Assist puts accurate, context-aware guidance, next best action, and automatic summarization directly into the associate workflow. No searching, no system hopping, no breaking flow.
Knowledge that finds your people
Associates lose time and confidence navigating multiple systems, static FAQs, and lengthy articles. RCX Rubraik Assist changes that. Powered by advanced large language models, it delivers concise, relevant answers, live guidance, and recommended actions inside the workflow at the moment of need — keeping associates focused on the customer while the system handles the search and the notes.Â
A key enabler of our outcome-driven CXM strategy, Assist drives market-leading speed to proficiency, productivity, and retention, helping you deliver consistently high quality at scale.Â
What RCX Rubraik Assist does
In-flow knowledge surfacing
Surfaces the right answer, article, or policy in real time — concise and relevant, so associates resolve issues without leaving the conversation to search or being overwhelmed.
Real-time guidance and prompts
Guides associates through the next step with live prompts for process, compliance, and tone as the conversation unfolds — keeping service consistent whether they are new or tenured.
Next best action
Recommends the most effective next action based on the live context of the interaction, lifting resolution and consistency.
Conversation summarization
Generates an accurate summary of each interaction automatically, removing after-contact work and improving record quality.
Compliance and disclosure support
Reminds associates of required disclosures and flags risk live, helping every interaction stay compliant.
Sentiment and intent awareness
Reads customer sentiment and intent in the moment, helping associates adjust their approach in real time.
Knowledge intelligence
Tracks which content associates use, how they perform, and where knowledge gaps exist — linking content engagement to performance metrics for targeted coaching and continuous improvement of both people and content.
On-device, integration-free deployment
Runs on the associate's device with no system integration, delivering value from day one in any environment.
Secure by design, zero retention
Processes each conversation in the moment and stores nothing once it ends, keeping sensitive data out of new repositories.
#ResultsMatter
25%
faster speed to proficiency
10%
reduction in AHT
Higher CSAT
through improved accuracy
Impact you can measure
Faster handling and resolution
Answers and actions delivered in the flow.
Higher quality and compliance
Live guidance on every interaction.
Less after-contact work
Summaries generated automatically.
Rapid deployment
No integration project and no new data store.
A strong security posture
Suited to the most regulated environments.
Why RCX Rubraik Assist?
Proven across industries
From healthcare and technology to banking, retail, and utilities, Assist adapts to the needs of each industry with intelligent support that is tailored and scalable.
Live in weeks, not quarters
Deploy in four to six weeks with minimal disruption and expert guidance at every step.
Secure and in your control
You decide what data Assist can access, from internal knowledge bases to public content, with enterprise-grade security and data governance front and center.
Connects to everything
Assist draws from internal documentation, SharePoint, and external content to deliver the right answer at the right time.
Part of the Rubraik Suite
Assist guides the conversation in the moment; Audit assures it afterward; Analyze turns every interaction into insight.
Ten connected capabilities for regulated customer operations
Rubraik combines deep domain understanding with responsible AI, connected capabilities and preserved evidence trails — helping firms improve performance while strengthening accuracy, control and accountability.
Rubraik Assist
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Consulting and strategic advisory that turn AI capability into operating model change.
Explore Rubraik
Awards & recognition
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
