A member of the EU, Bulgaria is emerging as a top sourcing location in Southeast Europe (SEE). Several favorable factors are driving this trend – including low operational costs and tax rates, a skilled talent pool supplemented by 60,000 graduates each year, and a highly developed, modern business and technology infrastructure.
ResultsCX offers two sites in Bulgaria – Sofia and Plovdiv. A diverse team of on-site and ResultsCX Home Office agents provides round-the-clock AI-Ops and omnichannel support to global Fast Growth Technology (FGT) clients. This includes customer service, sales, technical hotline, and back office. Our long-standing relationships with loyal and satisfied clients is a testament to our dedication to customer service excellence.
Contribute to our highly motivated teams, make a difference in the lives of millions of customers.
Our harmonious culture nurtures people development and ensures high retention, resulting in better key performance indicators (KPIs).
Our cross-skilling and flex advocate models enable increased call-handling capabilities to support wide-ranging clients as well as rapid ramp up and ramp down.
We provide comprehensive health insurance to our employees and their spouses and children, along with free psychological support through our employee assistance program.
Among others, we provide access to offsite sports facilities and dance classes, free shuttle service to Sofia contact center, free gym access with onsite fitness instructors at Sofia contact center, and food vouchers and concessionary discount at our on-site cafeteria.
Taxi vouchers for late shift night work and free car parking are also available.
Want to be a part of a world class team focused on making life easier for customers?
See how our people-first culture creates a supportive and nurturing environment where people thrive.
264, Botevgradsko shose blvd. 1839 Sofia, Bulgaria
Lime Tree building 6 Lev Tolstoy str. 4017 Plovdiv, Bulgaria